What’s in This Chapter
• Why communication skills matter
• What you need to know about training
• Estimates of time required
• A broad overview of what the book includes
In this world of constant change, effective communication is a crucial skill set for leaders and individual contributors. Communication is the key to both success and failure—making or breaking relationships, teams, or organizations. Poor communication reduces productivity, trust, and morale, whereas positive and respectful communication builds relationships and collaboration and increases productivity. ...