Chapter 2

Gaining Insight Into the Role of Interpersonal Communication Skills for Today’s Managerial Leaders

Almost all of us feel that we are effective communicators, and, if there is a communication breakdown, “others” are the problem. We typically think that we communicate at least as well, if not better than, everyone else. However, the vast majority of people who fail at work do so for one reason: they do not relate well to other people. A recent survey of 1400 corporate executives, employees, and educators across diverse market sectors, including financial, health care, technology, and manufacturing, found that 86 percent of the respondents blamed a lack of collaboration or ineffective communication for workplace failures.1 It seems, more ...

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