O'Reilly logo

Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience by Gilligan, Boissy

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Praise for Communication the Cleveland Clinic Way

“At our very core, we are people caring for people. In order to excel, we need to make sure our caregivers know how to care. In Communication the Cleveland Clinic Way, Boissy and Gilligan provide an incredible how-to care guide as their team took on the challenge of ensuring empathy in over 5,000 caregivers. This book is really a journey that reveals the pitfalls and pearls of such a monumental undertaking and why every health system needs to do the same.”

—David Feinberg, MD, MBA, President and CEO, Geisinger Health System

“Reengaging and enabling physicians in an increasingly challenging work environment, Boissy and Gilligan are spot on. Enhancing communication builds the physician-patient ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required