Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

Acknowledgments

This isn’t Adrienne and Tim’s book; it’s our team’s book. So, first and foremost, we want to thank our team:

Katie Neuendorf, the director of our Center of Excellence in Healthcare Communication (CEHC). She is a visionary. We have never met a more talented communication facilitator. She held steadfastly to the idea that one of the most important things to do is to tell people like it is. To AB, she has been a friend and a colleague that I am honored to know.

Amy Windover. We had grandiose ideas about how to go about working with communication skills in experienced clinicians, and Amy grounded us in competencies and intelligent design. Although she has a knack for creating beautiful and meaningful curricula, she has also been ...