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Communication Toolkit for Introverts

Book Description

Find your voice in everyday business situations

  • Discover your voice in order to effectively influence those around you

  • Get ahead in the business world by building up your toolkit of communication skills

  • Develop meaningful relationships and leverage them through effective communication

  • Explore the secrets of effective listening, essential for successful business relationships

  • In Detail

    If you are an introvert, tired of playing by extrovert rules in business communications, now you can finally find your voice and be heard.

    Patricia Weber is an internationally recognized expert on radio and in print as supporting and inspiring introverts, since 2006. She is a Coachville coach graduate, a Neuro-Linguistic Programming (NLP) Practitioner, an award winning top-selling salesperson and sales manager, and a two-time award winner of Peninsula Women's Networker of the Year (only the second member in its 30 years to receive this award twice).

    Learn how to successfully get your ideas heard in business by employing the Introvert’s Toolkit. Discover what natural strengths you have and how you can enhance them through real-world scenarios and techniques to get yourself using business communication effectively.

    Starting with a personal assessment, every chapter builds up your confidence when communicating by employing a mix of tips and techniques, creating inspired actions plans, and expanding on the strengths and skills you already possess. We cover a variety of areas from essential communication skills through to developing negotiation skills and conflict management – everything you need to succeed in any business setting. This guide will provide any motivated introvert with the necessary tools to build extensive communication skills and forge ahead and fulfil their potential in what many label as a more extroverted business world.

    About the Author

    Patricia Weber is one of the first people since 2006 to lead the way in support of introverts, as "America's #1 Coach For Introverts (and extroverts reluctant to sell)", and is an introvert herself.

    Working with individuals, groups, and on the speakers' platform, she supports introverts to experience more personal energy, more vitality, and in the end, more success.

    Since 1990, Patricia's coaching has transformed the lives of introverts who typically sell reluctantly or lead with less than stellar personal power. She has helped them as her clients to become people who are beacons of success for others in their organizations.

    An award winning, top selling salesperson and sales manager, Patricia has assisted her business clients reach higher sales goals and simultaneously improved organizational leadership. She has taught many people to speak with more confidence, deliver effective presentations, and increase sales by more than 100%.

    Table of Contents

    1. Communication Toolkit for Introverts
      1. Communication Toolkit for Introverts
      2. Credits
      3. About the Author
      4. About the Reviewer
      5. Preface
        1. Why write a comprehensive business communications skills book for introverts?
          1. What this book covers
          2. Who this book is for
          3. Conventions
          4. Reader feedback
          5. Piracy
      6. 1. Communication Preferences of Introverts and Extroverts
        1. What does introvert, extrovert, and ambivert mean?
        2. What are the differences between introvert and extrovert communication?
        3. Is ambivert a real word?
        4. How can introverts and extroverts misunderstand each other?
          1. Communication myths
        5. Let's work together better
        6. Reasons why an introvert may not want to act like an extrovert
        7. Should you pay attention to studies that show extroverts are generally happier?
        8. How managers can create a work environment for both introverts and extroverts to thrive in
          1. Lighting
          2. Music
          3. Choice
          4. Faux privacy
        9. Summary
        10. Thoughts to contemplate
        11. Bibliography
      7. 2. Identify and Count on Your Introvert Strengths
        1. Understanding self-reflection and how it helps
        2. How to use our love of planning to work to our advantage
          1. Powerful presentations require planning
          2. Effective meetings depend on planning
          3. Conflict management benefits from planning
          4. The best negotiations happen with planning
          5. Helping someone to buy results from thoughtful sales planning
        3. Being aware of the value of natural listening capability
          1. Does any of this sound familiar?
        4. Allowing your true passion to show up in your communications
          1. Energy source
          2. Smaller groups
          3. Thinking things through
        5. Using your close connection communication habits in your work
          1. Seek out a quiet place
          2. Time your communications if at all possible
          3. Keep on track
          4. Use your natural curiosity to your advantage
          5. Keep on listening
          6. Bring your trustworthiness with you
          7. Be prepared
          8. Deepen a higher relationship
        6. Summary
        7. Thoughts to contemplate
        8. Bibliography
      8. 3. Confident to Communicate
        1. Self-confidence distinguished from other selves
          1. Self-confidence
          2. Self-efficacy
          3. Self-esteem
          4. Self-image
        2. Have you assessed your self-confidence?
          1. Self-confidence assessment
          2. Interpeting your score
        3. Can you use your strengths to boost your confidence?
          1. Move your strengths forward
            1. Listening
            2. Business meetings
            3. Presentations
            4. Conflict management
            5. Negotiation
            6. Influence, persuasion, and selling
        4. Are you distracted by pesky introvert myths?
          1. Not all introverts are the same
          2. Break down myths and boost self-confidence
            1. Updating affirmations
            2. Go inside your head with visualization
        5. Free yourself from myths comfortably with social media
        6. It's not how many times you fall down, but instead how you bounce back
          1. Emotional
          2. Social
          3. Mental
          4. Physical
        7. How acting on two-minute ideas can boost your confidence
          1. Are you ready to easily super charge your confidence?
          2. What do power poses actually do?
        8. Summary
        9. Thoughts to contemplate
        10. Bibliography
      9. 4. Your Hardworking Wrench: Tighten or Open up Your Listening
        1. Assess your current listening habits
          1. Listening habits assessment
          2. Score interpretation
        2. How and why do we listen?
          1. Common listening types
          2. Listening models
        3. What gets in your way and what to do about it
          1. Solution for habit 1– find at least one thing of interest
          2. Solution for habit 2 – focus on the content
          3. Solution for habit 3 – listen until it's over
          4. Solution for habit 4 – listen broadly, then deeply
          5. Solution for habit 5 – listen to and question everything
          6. Solution for habit 6 – be present
          7. Solution for habit 7 – focus, don't stray
          8. Solution for habit 8 – work out your listening muscle
          9. Solution for habit 9 – open your mind
          10. Solution for habit 10 – get in the listening zone
        4. Six introvert-comfortable ways to power up listening
          1. Action 1 – delight in not being a talker
          2. Action 2 – listen to yourself first
          3. Action 3 – meditative learning
          4. Action 4 – pull your triggers back
          5. Action 5 – practice
          6. Action 6 – go broader
        5. How listening benefits business relationships
          1. Increased knowledge
          2. Increased understanding
          3. A self-confidence boost
          4. Problems get resolved early and quickly
            1. Motivation
            2. New ideas
            3. Fewer conflicts
            4. Better use of time
            5. Clearer understanding
            6. Increased productivity
            7. Trust
        6. How listening gets your voice heard
          1. People like people who listen
          2. Be better understood
          3. People listen to people with confidence
          4. Build your trust
        7. Summary
        8. Thoughts to contemplate
        9. Bibliography
      10. 5. Your Headband Light - Succeeding in the Business Meeting
        1. Assessing your meeting skills
          1. Personal meeting assessment
          2. Score interpretation
        2. Do your homework about the meeting
          1. Being able to contribute more easily
          2. Being the pace setter
        3. Trust your instincts to contribute your way
          1. Meeting Size
          2. Pre-meetings
          3. Agendas
          4. Meeting contribution
          5. Beyond the meeting
          6. Bring your style into a meeting process
          7. Do what you do best
          8. Find your role
          9. Act as if
          10. Take time out
        4. Body language for confident communication
          1. Seating language
          2. Color language
          3. Your power poses
        5. Percolate to full steam
          1. Overcoming anticipatory anxiety
          2. Eye contact
          3. Follow the extrovert lead
        6. Summary
        7. Thoughts to contemplate
        8. Bibliography
      11. 6. Tape Measure Your Success for Powerful Presentations
        1. Presentation assessment
          1. Powerful presentation assessment
          2. Score interpretation
        2. The vote is in – introverts make natural public speakers
          1. Let your listening help you
          2. Be prepared
          3. Value yourself
        3. Getting the butterflies in formation
          1. Research and preparation
          2. The best butterfly catchers
            1. Practice, practice, practice
            2. Memorize only your opening
            3. Arrive early
            4. Stick with water
          3. Owning the space
        4. Making a presentation like a one-to-one conversation
        5. Use stories to engage people
          1. Purposefully sprinkle in some storytelling
          2. To joke or not to joke
        6. Carrying passion naturally into a presentation
          1. Speaking is not extroversion
          2. Bring in feelings then voice
          3. Shift focus
        7. Let our strengths add to the tape measure
          1. Use statistics
          2. Rest a bit with props
          3. Ask your questions, listen to theirs
          4. Reference quotations
          5. Eye contact
          6. PowerPoint presentations
          7. Follow another's lead
        8. Tips to polish the presentation before, during, or after the event
          1. Breathing for energy to minimize anxiousness and raise energy
          2. Into and out from your body
            1. Power poses
            2. Deep breathing
            3. Purposeful gestures
          3. Keep people from dozing off
          4. Handling difficult situations
          5. Get back up again, quickly
        9. Summary
        10. Thoughts to contemplate
        11. Bibliography
      12. 7. Do You Have an Axe to Grind? Use a Positive Approach for Workplace Conflict
        1. How do you manage conflict?
          1. Conflict management understanding
          2. Score interpretation
        2. What causes workplace conflict?
        3. When is conflict worth confronting?
          1. Is the conflict worth confronting?
          2. What is the cost of confronting or not confronting?
        4. Styles of conflict management that can work for an introvert
          1. Competition
          2. Avoidance
          3. Accommodation
          4. Collaboration
          5. Compromise
          6. Acknowledging our preference
        5. Emotional Intelligence (EQ) for better conflict management
          1. We can use our EQ to help
          2. We are whole
          3. How our EQ can help in conflict
        6. Managing your energy depletion from conflict stress
          1. Control what you can
          2. Work on your self-confidence
          3. Acceptance of conflict as normal
        7. Can you benefit from workplace conflict resolution?
          1. Improved self-knowledge
          2. More cohesion
          3. Increased creativity
          4. Increased understanding
          5. Stress management
        8. Summary
        9. Thoughts to contemplate
        10. Bibliography
      13. 8. On the Level to Negotiate with Success
        1. How do you negotiate?
          1. Understanding of negotiation
          2. Score interpretation
        2. Knowing what the key points of negotiating are
        3. What does our energy have to do with negotiating?
          1. How do you negotiate when anxious?
          2. Reduce heightened anxiety early
        4. Our quiet skills advantage
          1. Power of small pauses
          2. Silence changes the next move
        5. Preparing the elements for a successful outcome
          1. Creative preparation
          2. Start engagement with agreed upon points
          3. Justification
          4. Ask for what you want
          5. Listen to what the other party wants
          6. Bring negotiations to a close
        6. Practice in everyday situations
        7. How to use a collaborative conflict style to negotiate
          1. People – separate people from the problem
          2. Interests – focus on interests instead of positions
          3. Options – be creative when identifying options for a decision
          4. Use objective criteria
        8. Getting to a win-win
          1. Cooperate on the little issues
          2. Initiate negotiations
        9. What we might need to work on
        10. Summary
        11. Thoughts to contemplate
        12. Bibliography
      14. 9. Power Tools of Influence, Persuasion, and Selling
        1. Selling, influence, and persuasion
        2. Are we all in sales?
          1. Understanding sales, influence, and persuasion
          2. Score interpretation
        3. Actions for effective influencing
          1. Logical persuasion
          2. Benefits act as justification
          3. Social proof
        4. How do social skills fit?
          1. People want us to listen more
          2. It is more about how the other person feels
          3. Being prepared
          4. Enhancing the connection with key social skills
        5. How to use social media to build our influencing skills
          1. Rapport builds influence
          2. Persistence
          3. Being a giver
        6. How do selling and influence challenge the introvert?
          1. How to balance an introvert and extrovert tendency
          2. Until we decide, nothing changes
        7. Persuading quietly, subtly, and engagingly
          1. Mirroring
          2. You first
          3. Metaphors and stories sell
        8. How being ourselves can give us an advantage
          1. Identify your preparation sweet spot
          2. Use the environment
        9. Summary
        10. Thoughts to contemplate
        11. Bibliography
      15. 10. Quiet Communication can Triumph
        1. Moving ahead with thread repair
        2. Your next actions