Introduction

Think about how different the world would look to you if you had been in a coma for the last 15 years. Most of us have not, at least literally, suddenly awakened after having been in a coma. But in our day-to-day life, there are always going to be situations in which the language and the rules are different from what we have experienced before. For example, you may have started a new job with a new organization in another country. You don’t speak the language well, and it is time for your first performance review.

You may be a new manager conducting your first performance review with a group of new employees. You may have just taken over managing a few employees based in Shanghai or Mumbai, who are now part of your project team. ...

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