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CompTIA A+ Certification (900 Series)

Video Description

The CompTIA A+ certification course is a preparatory course for the CompTIA A+ certification exam. It is a vendor-neutral and internationally recognized certification which covers the fundamental concepts of an entry-level IT infrastructure. An A+ certified professional has the knowledge of installing, configuring and troubleshooting common personal computer systems. CompTIA A+ Certification training course covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues. It is a basic course that helps the candidates to establish their credentials in the field of IT troubleshooting and support.

Table of Contents

  1. Course Introduction
    1. Course Introduction 00:02:20
    2. Introduction to Instructors - Sandra Batakis 00:01:08
    3. Introduction to Instructors - Ken Mayer 00:01:14
  2. Section 01 - Configuring BIOS
    1. Configuring BIOS 00:00:13
    2. Firmware 00:02:02
    3. Firmware Upgrades 00:00:46
    4. The System BIOS 00:00:46
    5. The POST 00:01:25
    6. BIOS Configuration Options 00:04:03
    7. BIOS Diagnostics 00:01:23
    8. BIOS Monitoring Capabilities 00:01:30
    9. BIOS Memory 00:01:00
    10. BIOS Components 00:00:23
    11. Monitoring Internal Components 00:04:45
    12. Monitoring Internal Components (Cont.) 00:03:52
    13. Demo - HWMonitor 00:05:00
    14. Demo - SpeedFan 00:03:09
  3. Section 02 - Motherboards
    1. Motherboards 00:00:18
    2. Motherboard Sizes/Form Factors 00:02:29
    3. Power Supplies 00:00:59
    4. Cooling Systems 00:00:44
    5. Common Computer Components 00:09:18
    6. The Motherboard 00:01:26
    7. RAM Slots 00:01:55
    8. Integrated I/O Port Types 00:01:31
    9. Chipsets 00:00:18
    10. CMOS Battery 00:00:59
    11. Live Demo - Replacing CMOS Battery 00:02:30
    12. CPU Sockets 00:00:50
    13. Intel CPU Socket Types 00:02:11
    14. AMD CPU Socket Types 00:01:48
    15. Cache 00:01:46
    16. CPU Operational Characteristics 00:04:22
    17. CPU Selection Factors 00:00:27
    18. Cooling System Types 00:00:54
    19. Cooling System Selection Factors 00:00:29
    20. Live Demo - Cooling Method 00:01:09
  4. Section 03 - Expansion Slots
    1. Expansion Slots 00:00:24
    2. Expansion Cards 00:00:27
    3. Expansion Slots 00:04:56
    4. Riser Cards 00:00:19
    5. Live Demo - Riser Card 00:02:05
    6. Fan Connectors 00:00:23
    7. Live Demo - Cooling Fins and a Fan 00:03:14
    8. Live Demo - Processor Fan 00:01:14
    9. Bus Speeds 00:00:45
    10. Motherboard Power Connectors 00:00:47
    11. Live Demo - Motherboard Power Connectors 00:01:00
    12. Motherboard Selection Tips 00:01:16
    13. Motherboard Installation Considerations 00:00:41
    14. Live Demo - Motherboard 00:03:15
    15. The CPU 00:04:18
    16. The System Bus 00:01:30
    17. Live Demo - Inside of the Computer 00:04:44
    18. Live Demo - Bus Slots 00:01:25
    19. Live Demo - Outside of the Computer 00:03:03
    20. Live Demo - Outside of the Computer Part 2 00:01:00
    21. Live Demo - Outside of the Computer (Cont.) 00:02:51
    22. Live Demo - Outside of the Computer (Last Part) 00:01:18
  5. Section 04 - RAM Types and Features
    1. RAM Types and Features 00:00:19
    2. Memory 00:04:02
    3. RAM Modules 00:00:45
    4. Single-Sided and Double-Sided Memory 00:00:21
    5. RAM Configurations 00:00:33
    6. Types of RAM 00:03:47
    7. ECC 00:01:27
    8. Parity 00:01:09
    9. RAM Characteristics 00:00:43
  6. Section 05 - Install and Configure PC Expansion Cards
    1. Install and Configure PC Expansion Cards 00:00:23
    2. Ports 00:01:18
    3. Computer Connections 00:00:57
    4. Serial Connections 00:02:45
    5. Parallel Connections 00:00:45
    6. USB Connections 00:03:14
    7. IEEE 1394 and FireWire Connections 00:01:36
    8. SCSI Connections 00:01:08
    9. PATA Connections 00:01:00
    10. SATA Connections 00:02:24
    11. Display Cable and Connector Types 00:09:08
    12. Audio/Video Connections 00:03:25
    13. Comparing Analog and Digital Video 00:02:02
    14. Wireless Device Connections 00:02:50
    15. Front Panel Connectors 00:01:24
    16. Live Demo - Serial Connectors 00:02:36
    17. Live Demo - USB Connectors 00:01:45
    18. Live Demo - FireWire Cable 00:03:03
    19. Live Demo - SATA Cable 00:01:12
    20. Live Demo - Identifying Video Adapter Types 00:03:25
    21. Network | Firewire | Thunderbolt Cards - Installation 00:02:58
    22. Modem Cards | Wireless Cards | TV Tuner Video Capture Cards 00:01:36
  7. Section 06 - Install and Configure Storage Devices
    1. Install and Configure Storage Devices 00:00:21
    2. Install and Configure Storage Devices (Cont.) 00:02:29
    3. Storage Devices 00:12:23
    4. Optical Drives 00:00:25
    5. Optical Disks 00:02:11
    6. Live Demo - Optical Drive Connections 00:01:29
    7. Hard Drives 00:00:40
    8. Types of Hard Drives 00:00:32
    9. Magnetic Hard Disk Drive Speeds 00:02:27
    10. Live Demo - Drive Identification 00:02:39
    11. Solid State Storage 00:01:07
    12. Types of Solid State Storage 00:05:56
    13. Solid State | Flash Drives 00:01:57
    14. Media Capacity 00:01:39
    15. RAID Standards 00:04:29
    16. Common RAID Types 00:01:01
    17. Internal Storage Device Considerations 00:01:02
    18. External Storage Device Considerations 00:00:18
    19. Demo - Installing an Internal Storage Device 00:11:38
    20. Tape Drives 00:01:13
  8. Section 07 - CPU's and Cooling Methods
    1. CPU's and Cooling Methods 00:00:25
    2. CPU Types and Characteristics 00:03:37
    3. CPU Characteristics: Cooling Techniques 00:02:53
    4. Demo - CPU - Z 00:03:46
    5. Demo - Windows Task Manager 00:03:35
  9. Section 08 - PC Connection Interfaces
    1. PC Connection Interfaces 00:00:28
    2. Physical Connections: USB 00:05:49
    3. Physical Connections: Firewire 00:00:35
    4. Physical Connections: SATA 00:01:43
    5. SATA Cables and Ports 00:02:43
    6. Physical Connections: VGA 00:02:38
    7. Physical Connections: HDMI 00:00:43
    8. Physical Connections: DVI 00:05:29
    9. Physical Connections: Thunderbolt 00:00:39
    10. Physical Connections: Characteristics 00:01:57
    11. Wireless Connections: Bluetooth 00:03:20
    12. Wireless Connections: IR 00:00:45
    13. Wireless Connections: NFC 00:02:02
  10. Section 09 - Power Supplies
    1. Power Supplies 00:00:23
    2. Power Supply Specifications 00:01:29
    3. Power Supply Connections 00:02:57
    4. Live Demo - Peripheral Power Connector 00:00:55
    5. Power Supply Safety Recommendations 00:00:36
    6. Selecting the Right Power Supply 00:00:24
    7. Live Demo - Modern Power Supply 00:03:35
    8. Live Demo - Modern Power Supply (Cont.) 00:03:05
    9. Live Demo - Legacy Power Supply 00:01:42
    10. Live Demo - Legacy Power Supply (Cont.) 00:00:56
  11. Section 10 - Custom Computer Specifications
    1. Custom Computer Specifications 00:00:26
    2. What is a Standard Client? 00:02:13
    3. Client Requirements 00:01:28
    4. Virtualization Workstation 00:03:35
    5. Virtualization Workstation Requirements 00:02:27
    6. Media Design Workstations 00:00:40
    7. Media Design Workstation Requirements 00:02:14
    8. Audio/Video Editing Workstations 00:00:42
    9. Audio/Video Editing Hardware Requirements 00:00:53
    10. Gaming PCs 00:00:42
    11. Gaming PC Requirements 00:01:03
    12. Home Theater PC 00:00:31
    13. Home Theater PC Requirements 00:01:09
    14. Home Server PC 00:00:39
    15. Home Server Requirements 00:02:19
  12. Section 11 - Installing Displays
    1. Installing Displays 00:00:12
    2. Display Device Types 00:06:29
    3. Display Device Settings and Features 00:08:09
    4. Device Drivers 00:01:50
    5. Display Device Selection Tips 00:00:50
    6. Display Device Installation Considerations 00:00:47
    7. Demo - Configuring Display Devices 00:02:11
    8. Backlighting 00:01:35
    9. Monitor Panel Types 00:02:40
    10. Plasma Display 00:01:31
    11. OLED (Organic Light -emitting Diode) 00:01:16
    12. Multiple Displays 00:02:45
    13. Display Terminology 00:01:40
  13. Section 12 - PC Connectors
    1. PC Connectors 00:00:17
    2. DVI to HDMI 00:02:33
    3. USB Ports 00:06:25
    4. USB Ports | Power 00:01:39
    5. USB Cables 00:01:00
    6. USB to Ethernet 00:00:53
  14. Section 13 - Installing Peripheral
    1. Installing Peripheral 00:00:23
    2. Standard Input Device Types 00:03:45
    3. Biometric Input Device Types 00:01:34
    4. Specialized Input Device Types 00:01:40
    5. KVM Switches 00:01:29
    6. Input Device Selection Tips 00:01:12
    7. Input Device Installation Considerations 00:00:30
    8. Demo - Configuring Input Devices 00:06:06
    9. Expansion Card Types 00:03:50
    10. Card Selection Tips 00:02:19
    11. Card Installation Considerations 00:02:43
    12. Expansion Card Configuration 00:02:31
    13. Multimedia Devices 00:00:17
    14. Common Multimedia Devices 00:04:51
    15. Multimedia Device Selection Tips 00:02:29
    16. Multimedia Device Installation Considerations 00:01:47
    17. Multimedia Device Configuration 00:02:04
  15. Section 14 - Installing Multifunction Devices and SOHO Networks
    1. Installing Multifunction Devices and SOHO Networks 00:00:34
    2. SOHO Networks 00:02:20
    3. Firewalls and SOHO Networks 00:06:03
    4. DMZs 00:03:05
    5. NAT Implementations 00:05:18
    6. WPS 00:02:19
    7. Basic QoS 00:06:39
    8. 802.11 Wireless Standards 00:03:54
    9. WAPs 00:02:02
    10. SSID 00:01:08
    11. Encryption 00:01:18
    12. Wireless Encryption Types 00:02:40
    13. Router Settings and Configurations 00:01:52
    14. Live Demo - Configure Router 00:02:33
    15. Common SOHO Security Methods 00:01:55
    16. Wireless Security 00:01:45
    17. SOHO Wireless Security Methods 00:00:29
    18. Wireless Client Configuration Options 00:01:11
  16. Section 15 - Printer Technologies
    1. Printer Technologies 00:00:21
    2. Printers 00:01:04
    3. An MFD 00:00:54
    4. Laser Printers 00:03:13
    5. The Laser Print Process 00:04:35
    6. Inkjet Printers 00:02:21
    7. The Inkjet Print Process 00:02:19
    8. Duplexing 00:01:45
    9. Thermal Printers 00:00:48
    10. Thermal Print Processes 00:01:57
    11. Impact Printers 00:02:32
    12. The Impact Print Process 00:01:03
  17. Section 16 - Printer Maintenance
    1. Printer Maintenance 00:00:20
    2. Technical Printer Components 00:02:07
    3. Printer Supplies and Media 00:03:16
    4. Printer Driver Types 00:02:37
    5. Printer Driver Compatibility 00:00:31
    6. Local and Network-Based Printers 00:01:14
    7. Print Device Sharing 00:01:27
    8. Printer Configuration Options 00:03:27
    9. Printer Maintenance 00:03:16
    10. Live Demo - Printers 00:02:34
    11. Demo - Installing a Local Printer 00:04:56
    12. Demo - Virtual Printing 00:04:48
  18. Section 17 - Networking
    1. Networking 00:00:21
    2. Network Interface Card Characteristics 00:03:30
    3. Twisted Pair Cables 00:02:58
    4. Types of Twisted Pair Cable 00:03:11
    5. PVC Cable and Plenum Cabling 00:01:00
    6. Twisted Pair Connectors 00:02:26
    7. Coaxial Cables 00:01:05
    8. Coaxial Cable and Connector Types 00:01:16
    9. Live Demo - Coax and Coax Networks 00:02:25
    10. Live Demo - Coax and Coax Networks (Cont.) 00:02:19
    11. Fiber Optic Cables 00:01:51
    12. Fiber Optic Cable Types 00:02:00
    13. Fiber Optic Connector Types 00:02:31
    14. Cable Types | Definitions 00:05:37
    15. Types of COAX Cables 00:01:42
  19. Section 18 - Properties and Characteristics of TCP/IP
    1. Properties and Characteristics of TCP/IP 00:00:25
    2. TCP/IP 00:03:00
    3. IPv4 Addresses 00:05:59
    4. Subnet Masks 00:03:06
    5. Gateways 00:01:34
    6. IP Address Classes 00:07:30
    7. IPv6 Addresses 00:02:36
    8. The IPv6 Address Format 00:03:13
    9. IPv4 vs. IPv6 00:01:14
    10. Addressing Schemes 00:03:36
    11. Static vs. Dynamic Addressing 00:00:46
    12. DHCP 00:02:09
    13. DNS 00:02:52
    14. Client-Side DNS 00:00:40
    15. Demo - Identifying Your Computer's TCP/IP Information 00:07:09
  20. Section 19 - TCP vs. UDP
    1. TCP vs. UDP 00:00:20
    2. Ports 00:01:44
    3. TCP vs. UDP 00:04:49
    4. Port Ranges 00:00:44
    5. Common Ports 00:01:58
    6. LDAP 00:00:23
    7. SNMP 00:01:12
    8. SSH 00:00:42
    9. SFTP 00:00:53
    10. SMB 00:00:28
  21. Section 20 - Wi-Fi Networking Standards and Encryption Types
    1. Wi-Fi Networking Standards and Encryption Types 00:00:13
    2. Standards 00:03:12
  22. Section 21 - Install and Configure SOHO Wireless/Wired Router
    1. Install and Configure SOHO Wireless/Wired Router 00:00:17
    2. Setting up your Router 00:00:48
    3. SOHO Wireless Router Features 00:01:02
    4. Port Descriptions 00:02:41
    5. Port Descriptions (Cont.) 00:02:54
    6. Creating Address Objects 00:02:14
    7. Define Appropriate NAT Policies 00:03:01
    8. Opening Ports to allow Service behind Firewall 00:02:22
    9. Creating Firewall Access Rules 00:01:03
    10. Other Router Options 00:02:19
    11. Demo - Setting up SonicWALL SOHO Router 00:07:01
  23. Section 22 - Architecture and Internet Connection Types
    1. Architecture and Internet Connection Types 00:00:21
    2. LANs 00:01:05
    3. WANs 00:01:03
    4. PANs 00:00:23
    5. MANs 00:00:51
    6. VPNs 00:01:08
    7. Ethernet 00:03:35
    8. Network Topologies 00:03:43
    9. Network Device Types and Features 00:07:02
    10. ISPs 00:00:56
    11. Broadband Communications 00:00:57
    12. Internet Connection Types and Features 00:03:50
  24. Section 23 - Networking Tools
    1. Networking Tools 00:00:16
    2. Cable Testers 00:00:50
    3. Crimpers 00:00:26
    4. Multimeter 00:00:39
    5. Toner Probe 00:00:42
    6. Loopback Plug 00:00:22
    7. Punch Down Tool 00:00:41
    8. Networking Utilities 00:04:34
    9. Demo - Identifying Networking Tools 00:05:07
  25. Section 24 - Laptop Hardware Components
    1. Laptop Hardware Components 00:00:24
    2. Laptops 00:01:48
    3. Laptop Hardware Components 00:01:43
    4. Types of Laptop Displays 00:01:07
    5. Laptop Display Components 00:01:47
    6. Internal Laptop Components 00:02:23
    7. Laptop Expansion Options 00:01:02
    8. Special Function Keys 00:00:49
    9. Laptop Docking Solutions 00:01:31
    10. Laptop Locks 00:02:46
    11. Laptop Power Supplies and Batteries 00:01:37
    12. Demo - Power Options 00:02:01
    13. Auto -Switching and Fixed Input Power Supplies 00:00:40
    14. Laptop Cooling Considerations 00:01:48
    15. General Laptop Support Guidelines 00:01:02
    16. Live Demo - Inside of Laptop 00:05:05
  26. Section 25 - Mobile Devices
    1. Mobile Devices 00:00:20
    2. What is Mobile Technology? 00:03:12
    3. Mobile Operating Systems 00:01:23
    4. Smartphones 00:01:51
    5. Tablet PCs 00:01:07
    6. Tablets vs. Laptops 00:01:34
    7. Mobile Device Features 00:01:54
    8. Mobile Security 00:00:45
    9. Mobile Device Security Techniques 00:02:13
    10. Network Configuration Settings 00:03:52
    11. Bluetooth Configuration Methods 00:02:20
    12. The Bluetooth Pairing Process 00:00:49
    13. Data Synchronization 00:01:29
    14. Synchronization Requirements 00:01:11
    15. Email Configuration Methods 00:00:30
    16. Email Server and Configuration Settings 00:01:16
  27. Section 26 - Mobile Device Ports and Accessories
    1. Mobile Device Ports and Accessories 00:00:20
    2. Mobile Device Connection Types 00:02:29
    3. Mobile Device Hotspots / Tethering 00:02:46
    4. Mobile Device Accessories 00:02:59
    5. Mobile Device Credit Card Readers 00:01:34
    6. Troubleshooting Mobile Devices | No Display 00:03:32
    7. Troubleshooting Mobile Devices | Keypad Symptoms 00:00:33
    8. Troubleshooting Mobile Devices | Troubleshooting 00:01:42
    9. Troubleshooting Mobile Devices | Improper Charging 00:03:43
    10. Troubleshooting Mobile Devices: All 00:01:29
  28. Section 27 - Troubleshooting Theory
    1. Troubleshooting Theory 00:00:17
    2. Introduction to Troubleshooting 00:02:58
    3. Troubleshooting Models 00:02:47
    4. Troubleshooting Template Forms 00:00:43
    5. Unexpected Shutdowns 00:04:38
    6. System Lockups 00:02:23
    7. POST Beep Codes 00:01:35
    8. Why did my time reset? 00:01:12
    9. Boot to Incorrect Device 00:01:41
    10. Continuous Reboots 00:00:51
    11. Introduction to Common Symptoms 00:03:50
    12. Date and Time Settings Reset 00:02:55
    13. Common Symptoms 00:04:45
    14. Common Symptoms (Cont.) 00:02:01
    15. PC Indicator Lights 00:01:34
    16. Common System Troubleshooting Tools 00:00:27
    17. Common System Troubleshooting Tools (Cont.) 00:02:21
    18. Common CPU Issues 00:03:02
    19. Common Cooling System Issues 00:01:29
    20. Common Motherboard Issues 00:01:16
    21. Repair vs. Replace 00:02:33
    22. Common RAM Issues 00:02:20
    23. Common External Power Source Problems 00:01:34
    24. Common Power Supply Problems 00:01:50
    25. Power Supply Troubleshooting Considerations 00:01:40
  29. Section 28 - Troubleshooting RAID Arrays and Hard Drives
    1. Troubleshooting RAID Arrays and Hard Drives 00:00:16
    2. Drive and Array Troubleshooting Tools 00:00:52
    3. Common Hard Drive Symptoms 00:04:45
    4. Common RAID Array Issues 00:02:46
    5. SATA Troubleshooting Tips 00:00:51
    6. PATA Troubleshooting Tips 00:00:25
    7. SCSI Troubleshooting Tips 00:00:44
    8. Toolkits 00:02:08
    9. Demo - CHKDSK | FORMAT 00:02:46
    10. Demo - Diskpart 00:04:16
    11. Demo - Defrag Tools 00:02:40
  30. Section 29 - Troubleshooting Video
    1. Troubleshooting Video 00:00:12
    2. Common Video and Display Issues 00:00:39
  31. Section 30 - Troubleshooting Network Issues
    1. Troubleshooting Network Issues 00:00:12
    2. Troubleshooting Network Issues (Cont.) 00:02:59
    3. Common Network Issues 00:02:12
    4. Network Troubleshooting Utilities 00:00:56
    5. Network Troubleshooting Tools 00:00:51
    6. Demo - Troubleshooting Network Issues 00:04:38
  32. Section 31 - Troubleshooting Printers
    1. Troubleshooting Printers 00:00:16
    2. Common Printer Troubleshooting Tools 00:02:29
    3. Printer Software Tools 00:02:00
    4. Common Printer Symptoms 00:04:17
    5. Printer Troubleshooting Tools 00:02:27
    6. Printer Tools: Toner Vacuum 00:02:05
  33. Section 32 - Windows Operating Systems
    1. Windows Operating Systems 00:00:19
    2. Microsoft Windows 00:01:28
    3. Microsoft Windows (Cont.) 00:10:17
    4. Microsoft Windows Features 00:09:13
    5. Windows 10 New Features 00:01:18
    6. Windows 10 Upgrades 00:01:52
    7. Microsoft Windows 7 Versions 00:01:35
    8. Microsoft Windows Vista Versions 00:01:10
    9. Microsoft Windows XP Versions 00:01:26
    10. Other Operating Systems 00:05:38
    11. Windows System Requirements 00:02:32
    12. Hardware Compatibility 00:01:35
    13. Boot Methods 00:02:12
    14. Imaging 00:03:01
    15. Installation Types 00:02:13
    16. Third Party Drivers 00:00:54
    17. Partitioning 00:02:28
    18. Partitioning Types 00:02:41
    19. Volumes 00:03:52
    20. Partitioning and File System Types 00:01:51
    21. Customizing System Options 00:02:36
    22. Updates 00:03:23
    23. Factory Recovery Partition 00:01:10
    24. Microsoft Product Activation 00:01:19
    25. Demo - Installing Microsoft Windows 00:06:04
    26. In-Place Upgrades 00:02:12
    27. Supported Upgrade Paths 00:01:21
    28. Compatibility Tools 00:01:00
  34. Section 33 - Command Line Tools
    1. Command Line Tools 00:00:20
    2. The Command Prompt 00:01:18
    3. Operating System Command Line Tools 00:05:10
    4. Networking Command Line Tools 00:03:27
    5. The Recovery Console 00:00:46
    6. WinRE 00:01:04
  35. Section 34 - Microsoft Operating System Features and Tools
    1. Microsoft Operating System Features and Tools 00:00:28
    2. Administrative Tools 00:06:37
    3. Demo - Computer Management 00:12:15
    4. Device Manager 00:01:39
    5. Local Users and Groups 00:02:20
    6. Demo - Performance Monitor 00:09:01
    7. Demo - Services 00:09:07
    8. Task Manager 00:02:03
    9. Disk Management 00:01:46
    10. Migration Tools 00:01:09
    11. Demo - System Configuration 00:04:32
    12. Demo - Task Scheduler 00:08:07
    13. Component Services 00:01:52
    14. Data Sources 00:02:13
    15. Demo - Print Management 00:05:59
    16. Memory Diagnostic Tool 00:01:08
    17. The Registry 00:01:41
    18. Registry Subtrees 00:02:40
    19. Run Line Utilities 00:04:10
    20. Demo - Exploring Administrative Tools 00:06:05
    21. Demo - Using Computer Management and Device Manager 00:04:49
    22. Demo - Using Task Manager 00:03:55
    23. Demo - Exploring System Configuration Settings and Information 00:08:59
    24. MSConfig 00:02:15
    25. Demo - System Restore 00:06:14
    26. Demo - Windows Update 00:04:16
  36. Section 35 - Control Panel Utilities
    1. Control Panel Utilities 00:00:21
    2. The Control Panel 00:02:16
    3. Windows XP Control Panel Utilities 00:01:17
    4. Windows Vista Control Panel Utilities 00:01:06
    5. Windows 7 Control Panel Utilities 00:01:09
    6. Demo - Exploring the Windows 7 Control Panel 00:05:05
    7. Internet Options 00:03:59
    8. Display 00:01:23
    9. User Accounts 00:02:20
    10. Folder Options 00:02:45
    11. Types of User Accounts 00:01:20
    12. User Account Control 00:04:37
    13. Group Accounts 00:01:45
    14. System Files and Folders 00:01:39
    15. Windows Explorer 00:01:59
    16. Computer/My Computer 00:00:58
    17. File Extensions 00:05:55
    18. File Attributes 00:02:54
    19. Windows File System Types 00:03:07
    20. Permissions 00:01:49
    21. NTFS File Permissions 00:00:42
    22. NTFS Folder Permissions 00:00:55
    23. Shared Files and Folders 00:00:35
    24. Share Permissions 00:00:30
    25. NTFS vs. Share Permissions 00:02:51
    26. Permissions Considerations 00:02:09
    27. User Authentication 00:00:34
    28. User Authentication (Cont.) 00:01:51
    29. Demo - Viewing File Extensions 00:07:36
    30. Demo - Exploring NTFS Permissions 00:11:45
    31. System 00:03:06
    32. Windows Firewall 00:01:52
    33. Power Options 00:01:41
    34. Action Center 00:03:54
  37. Section 36 - Windows Networking on Client Desktops
    1. Windows Networking on Client Desktops 00:00:19
    2. Workgroups 00:01:44
    3. Homegroups 00:01:14
    4. Domains 00:01:43
    5. Directory Services 00:03:07
    6. Windows Networking Options 00:01:14
    7. Demo - Joining a Computer to a Domain 00:03:59
    8. Network Shares 00:04:07
    9. Demo - Creating a Network Share 00:03:11
    10. Network Connection Types 00:01:31
    11. Proxy Settings 00:01:54
    12. Remote Desktop 00:01:12
    13. Network Location Settings 00:01:28
    14. Firewall Settings 00:01:20
    15. Alternative IP Address Configuration Methods 00:00:56
    16. Network Card Properties 00:03:43
    17. Live Demo - Network Cards and Cables 00:04:00
    18. Live Demo - Network Cards and Cables (Cont.) 00:01:46
  38. Section 37 - Preventative Maintenance
    1. Preventative Maintenance 00:00:14
    2. Data Backup and Restoration 00:03:41
    3. Maintenance Tools 00:07:40
    4. Scheduling Tasks 00:05:11
    5. Patch Management 00:02:35
    6. Managing Updates 00:01:32
    7. Demo - Performing Preventive Maintenance 00:06:08
    8. Demo - Microsoft Windows Defender 00:05:43
    9. Demo - Backup and Restore 00:04:38
  39. Section 38 - Features and Functionality of the Mac OS and Linux Operating Systems
    1. Features and Functionality of the Mac OS and Linux Operating Systems 00:00:12
    2. Patch Management in Mac OS X and Linux 00:02:17
    3. Disk Maintenance: Mac OS X 00:00:46
    4. Disk Maintenance: Linux 00:01:20
    5. Mac OS X and Linux launchd and cron 00:00:57
    6. Mac OS X Backups 00:01:03
    7. Linux Backups 00:00:41
    8. Mac OS X Antivirus 00:01:58
    9. Screen Sharing 00:01:04
    10. Force Quit Mac OS X 00:00:27
    11. Key Chain 00:01:07
    12. Spotlight 00:00:46
    13. iCloud 00:02:41
    14. Mac OS Multitouch Gestures - Touchscreen 00:02:54
    15. Mac OS X Finder 00:00:52
    16. Mac OS X Dock 00:01:02
    17. Mac OS X Boot Camp 00:01:12
    18. Basic Linux Commands 00:02:10
    19. Basic Linux Commands (Continued) 00:01:16
  40. Section 39 - Client Side Virtualization
    1. Client Side Virtualization 00:00:21
    2. What is Virtualization? 00:02:17
    3. Types of Virtualization 00:01:57
    4. Components of a Virtual Environment 00:03:28
    5. Virtual Desktop Infrastructure 00:02:00
    6. Virtualization Requirements 00:04:18
    7. Windows Client Virtualization Solutions 00:01:16
    8. Demo - Creating a VM on Windows 7 00:04:26
  41. Section 40 - Cloud-based Concepts
    1. Cloud-based Concepts 00:00:23
    2. SaaS (Software as Service) 00:02:09
    3. IaaS (Infrastructure as Service) 00:01:48
    4. PaaS (Platform As Service) 00:00:38
    5. Public vs Private Clouds 00:02:17
    6. Resource Pooling 00:01:12
    7. Measured Service 00:00:58
  42. Section 41 - Network Host Properties
    1. Network Host Properties 00:00:23
    2. Server Roles 00:10:54
    3. Internet Appliances 00:01:05
  43. Section 42 - Mobile Operating Systems
    1. Mobile Operating Systems 00:00:19
    2. Open Source Software 00:00:25
    3. Closed Source Software 00:00:16
    4. Screen Orientation (Accelerometer | Gyroscope) 00:01:10
    5. Mobile Operating System Features 00:01:07
  44. Section 43 - Mobile Device Network and E-mail
    1. Mobile Device Network and E-mail 00:00:09
    2. Mobile Device Hotspot 00:01:36
    3. Mobile Device Tethering 00:00:58
    4. Mobile Device Airplane Mode 00:01:29
    5. Mobile Device Email Setup 00:03:10
    6. IMEI vs IMSI 00:01:27
    7. Mobile Data Synchronization 00:01:34
  45. Section 44 - Security
    1. Security 00:00:09
    2. Malware 00:00:40
    3. Types of Malware 00:08:05
    4. Social Engineering 00:03:27
    5. Physical Security Threats and Vulnerabilities 00:03:15
    6. Common Wireless Security Threats 00:05:46
  46. Section 45 - Prevention Methods
    1. Prevention Methods 00:00:22
    2. Physical Security 00:02:32
    3. Physical Security Measures 00:02:43
    4. Digital Security 00:02:35
    5. Antivirus Software 00:02:26
    6. Anti-Spyware Software 00:00:35
    7. Firewalls 00:01:06
    8. Social Engineering Prevention Techniques 00:01:34
    9. Hard Drive Sanitation 00:00:13
    10. Formatting Hard Drives for Disposal 00:03:04
    11. Physical Destruction Methods for Computer Media 00:01:10
    12. Corporate Security Policies 00:01:15
    13. Security Incident Reports 00:01:30
    14. The Principle of Least Privilege 00:01:54
    15. Strong Passwords 00:04:45
    16. User Education 00:01:43
    17. Common User Security Practices 00:04:06
    18. Authentication Methods 00:04:42
    19. Windows Security Policies 00:00:46
    20. Windows Firewall 00:01:03
    21. Software Firewall Configuration Settings 00:02:45
    22. Workstation Security Best Practices 00:01:31
    23. Demo - Securing a Workstation 00:09:21
  47. Section 46 - Windows Security Settings
    1. Windows Security Settings 00:00:19
    2. Users and Groups 00:03:05
    3. Windows Security 00:07:32
  48. Section 47 - Security Best Practices
    1. Security Best Practices 00:00:21
    2. Password Best Practices 00:02:15
    3. Account Management 00:02:07
  49. Section 48 - Securing Mobile Devices
    1. Securing Mobile Devices 00:00:18
    2. Locks 00:02:17
    3. Remote Security 00:02:38
    4. Physical Destruction 00:01:40
  50. Section 49 - Troubleshooting Common PC Tools
    1. Troubleshooting Common PC Tools 00:00:10
    2. Operating System Troubleshooting Tools 00:08:22
    3. BSOD 00:00:55
    4. System Lockup Errors 00:01:23
    5. Input/Output Device Issues 00:00:47
    6. Application Errors 00:02:12
    7. Boot Issues 00:04:07
    8. Common Operating System Symptoms 00:00:56
    9. Error and Warning Messages in Event Viewer 00:02:25
    10. Registry Error Messages 00:02:01
    11. Demo - Troubleshooting a Remote Computer with Remote Desktop 00:03:48
    12. Common Network Issues 00:02:59
    13. Common Network Issues (Cont.) 00:02:12
    14. Network Troubleshooting Utilities 00:00:56
    15. Network Troubleshooting Tools 00:00:51
    16. Demo - Troubleshooting Network Issues 00:04:38
    17. Common Security Issues 00:06:44
    18. Malware Removal Process 00:01:08
    19. Malware Removal Best Practices 00:00:39
    20. Security Troubleshooting Tools 00:00:45
  51. Section 50 - Common PC Security Issues
    1. Common PC Security Issues 00:00:08
    2. Browser Issues 00:04:17
    3. Operating System Issues 00:01:24
  52. Section 51 - Common Mobile Operating Systems Troubleshooting
    1. Common Mobile Operating Systems Troubleshooting 00:00:16
    2. Dim Display 00:00:43
    3. Intermittent Wireless 00:01:22
    4. Monitor Issues 00:00:31
    5. Applications Not Loading 00:00:55
    6. Extremely Short Battery Life 00:03:03
    7. Overheating 00:01:44
    8. Frozen System 00:00:45
    9. No Sound from Speakers 00:01:23
    10. Tools 00:01:12
    11. Common Symptoms 00:00:51
    12. Unauthorized Access 00:00:59
    13. Tools (Continued) 00:00:55
    14. Backup / Restore 00:01:28
  53. Section 52 - Common Safety Practices
    1. Common Safety Practices 00:00:16
    2. Static Electricity 00:01:34
    3. ESD 00:00:47
    4. ESD Prevention Techniques 00:03:02
    5. Live Demo - ESD 00:02:18
    6. EMI 00:02:26
    7. EMI Prevention Techniques 00:02:32
    8. An ESD Toolkit 00:01:30
    9. Electrical Hazards 00:01:28
    10. Electrical Safety Precautions 00:01:45
    11. Environmental Considerations and Controls 00:02:02
    12. Workplace Safety Issues 00:03:14
    13. Environmental Safety Best Practices 00:03:05
    14. General Power Issues 00:03:59
    15. Power Protection Systems 00:01:37
    16. Liquid Hazards 00:01:35
    17. Chemical Hazards 00:01:25
    18. MSDS Documents 00:01:00
    19. Incident Reports 00:00:30
    20. Hazardous Material Disposal Procedures 00:02:48
    21. Communication Skills 00:02:40
    22. AUP 00:01:04
    23. Professional Conduct 00:04:29
    24. Prohibited Content 00:01:02
    25. Best Practices Related to Prohibited Content or Activity 00:02:21
    26. Computer Forensics 00:02:51
  54. Section 53 - Maintenance Tools and Techniques
    1. Maintenance Tools and Techniques 00:00:15
    2. Types of Hardware Toolkits 00:05:29
    3. Live Demo - Identifying Common Toolkit Components 00:04:11
    4. Software Diagnostic Tools 00:01:19
    5. Hard Drive Self-Tests 00:01:43
    6. Software Diagnostic Tests 00:03:29
    7. Computer Component Maintenance Techniques 00:02:30
    8. Cleaning Compounds and Materials 00:02:38
    9. Live Demo - Maintenance 00:03:07
    10. Documentation and Resources 00:00:52
    11. Compliance and Government Regulations 00:01:14
  55. Section 54 - Privacy and Licensing Concepts 00:00:18
  56. Privacy and Licensing Concepts 00:00:18
  57. Incident Response 00:03:57
  58. Data / Device Preservation 00:01:11
  59. Licensing (DRM | EULA) 00:03:00
  60. Proper Communication and Professionalism 00:03:45
  61. Avoid Distractions 00:01:29
  62. Dealing with Difficult Situations and Customers 00:01:33
  63. Set Expectations 00:01:58
  64. Deal Appropriately with Confidential Materials 00:01:50
  65. Consider Corporate Policies before Implementing Changes 00:02:20
  66. Course Closure 00:01:03