CompTIA A+ Certification All-in-One Exam Guide, Seventh Edition (Exams 220-701 & 220-702), 7th Edition

CHAPTER 2Operational Procedures

In this chapter, you will learn how to

• Present yourself with a proper appearance and professional manner

• Talk to customers in a professional, productive manner

• Work with PCs safely using the proper tools

One of the interesting parts of teaching new techs is keeping up with the skills that get a tech a job and the issues that cause them to lose the jobs they get. To me, the number one reason techs fail to get or hold onto a job isn’t lack of technical skill; it’s lack of what CompTIA calls “operational procedures.” Personally, I think a better name might be “life skills and basic safety,” but it boils down to the same thing: nontechnical skills that technicians are famous for lacking.

I like to describe myself ...