CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition (Exams 220-1001 & 220-1002), 10th Edition

Book description

This bestselling on-the-job reference and test preparation guide has been fully revised for the new 2019 CompTIA A+ exam objectives

This fully revised and updated resource offers complete coverage of the latest release of CompTIA A+ exams 220-1001 & 220-1002. You'll find learning objectives at the beginning of each chapter, exam tips, practice exam questions, and in-depth explanations. Designed to help you pass the CompTIA A+ exams with ease, this definitive guide also serves as an essential on-the-job IT reference.

Covers all exam topics, including how to:

•Work with CPUs, RAM, BIOS, motherboards, power supplies, and other personal computer components
•Install, configure, and maintain hard drives
•Manage input devices and removable media
•Set up, upgrade, and maintain all versions of Windows
•Troubleshoot and fix computer problems
•Install printers and other peripherals
•Configure and secure mobile devices
•Connect to the Internet
•Set up wired and wireless networks
•Protect your personal computer and your network
•Implement virtualization and cloud-based technologies

Online content includes:

•Practice exams for 1001 & 1002
•More than one hour of free video training
•TotalSim simulations of performance-based questions
•Mike Meyers’ favorite PC tools and utilities




Table of contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents at a Glance
  6. Contents
  7. Acknowledgments
  8. Introduction
  9. Chapter 1 Safety and Professionalism
    1. 1002
    2. The Professional Tech
      1. Appearance
      2. The Traits of a Tech
    3. Effective Communication
      1. Assertive Communication
      2. Respectful Communication
      3. Getting Answers
      4. Expectations and Follow-up
    4. Be Prepared!
      1. Electrostatic Discharge (ESD)
      2. Antistatic Tools
      3. Electromagnetic Interference (EMI)
      4. Radio Frequency Interference (RFI)
      5. Physical Tools
      6. Personal Safety
      7. Troubleshooting Methodology
    5. Chapter Review
      1. Questions
      2. Answers
  10. Chapter 2 The Visible Computer
    1. Historical/Conceptual
    2. The Computing Process
      1. The Computing Parts
      2. Stages
      3. Why the Process Matters to Techs
      4. Breaking It Down
    3. 1001
    4. Computing Hardware
    5. 1002
    6. Computing Software
      1. Common Operating System Functions
      2. User Interfaces
      3. File Structures and Paths
      4. The Tech Launch Points
    7. Chapter Review
      1. Questions
      2. Answers
  11. Chapter 3 CPUs
    1. Historical/Conceptual
    2. CPU Core Components
      1. The Man in the Box
      2. Registers
      3. Clock
      4. Back to the External Data Bus
    3. Memory
      1. Memory and RAM
      2. Address Bus
    4. 1001
    5. Modern CPUs
      1. Developers
      2. Technology
    6. Selecting and Installing CPUs
      1. Selecting a CPU
      2. Installation Issues
    7. Troubleshooting CPUs
      1. Symptoms of Overheating
      2. Catastrophic Failure
    8. Beyond A+
      1. Intel Core M
    9. Chapter Review
      1. Questions
      2. Answers
  12. Chapter 4 RAM
    1. Historical/Conceptual
    2. Understanding DRAM
      1. Organizing DRAM
      2. Practical DRAM
      3. DRAM Sticks
      4. Consumer RAM
    3. Types of RAM
      1. SDRAM
      2. RDRAM
    4. 1001
      1. DDR SDRAM
      2. DDR2
      3. DDR3
      4. DDR3L/DDR3U
      5. DDR4
      6. RAM Variations
    5. Working with RAM
      1. Do You Need More RAM?
      2. Getting the Right RAM
      3. Installing DIMMs
      4. Installing SO-DIMMs in Laptops
    6. Troubleshooting RAM
    7. Chapter Review
      1. Questions
      2. Answers
  13. Chapter 5 Firmware
    1. 1001
    2. We Need to Talk
      1. Talking to the Keyboard
      2. BIOS
    3. CMOS and RTC
      1. Typical System Setup Utility
      2. Graphical UEFI System Setup Utility
      3. Text-Based UEFI Intel-Based Setup Utility
      4. Other BIOS Security Settings
      5. Exiting and Saving Settings
    4. Option ROM and Device Drivers
      1. Option ROM
      2. Device Drivers
      3. BIOS, BIOS, Everywhere!
    5. Power-On Self Test (POST)
      1. Before and During the Video Test: The Beep Codes
      2. Text Errors
      3. POST Cards
      4. The Boot Process
    6. Care and Feeding of BIOS/UEFI and CMOS
      1. Default/Optimized Settings
      2. Clearing CMOS RTC RAM
      3. Losing CMOS RTC Settings
      4. Flashing the ROM
    7. Chapter Review
      1. Questions
      2. Answers
  14. Chapter 6 Motherboards
    1. Historical/Conceptual
    2. How Motherboards Work
      1. Form Factors
    3. 1001
      1. Chipset
      2. Standard Components
      3. Additional Components
    4. Expansion Bus
      1. Structure and Function of the Expansion Bus
      2. PCI
      3. Mini-PCI
      4. PCI Express
      5. Installing Expansion Cards
      6. Troubleshooting Expansion Cards
    5. Upgrading and Installing Motherboards
      1. Choosing the Motherboard and Case
      2. Installing the Motherboard
    6. Troubleshooting Motherboards
      1. Symptoms
      2. Techniques
      3. Options
    7. Chapter Review
      1. Questions
      2. Answers
  15. Chapter 7 Power Supplies
    1. Historical/Conceptual
    2. Understanding Electricity
    3. 1001
    4. Powering the PC
      1. Supplying AC
    5. 1002
    6. 1001
      1. Supplying DC
    7. Installing and Maintaining Power Supplies
      1. Installing
      2. Cooling
    8. Troubleshooting Power Supplies
      1. No Motherboard
      2. Switches
      3. When Power Supplies Die Slowly
      4. Fuses and Fire
    9. Beyond A+
      1. Modular Power Supplies
      2. Temperature and Efficiency
    10. Chapter Review
      1. Questions
      2. Answers
  16. Chapter 8 Mass Storage Technologies
    1. Historical/Conceptual
    2. How Hard Drives Work
      1. Magnetic Hard Drives
    3. 1001
      1. Solid-State Drives
      2. Hybrid Hard Drives
    4. Connecting Mass Storage
      1. PATA
      2. SATA
      3. eSATA and Other External Drives
      4. Refining Mass Storage Communication
    5. Protecting Data with RAID
      1. RAID
      2. Implementing RAID
      3. Software Versus Hardware
      4. Dedicated RAID Boxes
    6. Installing Drives
      1. Choosing Your Drive
      2. PATA Drive Installation
      3. Cabling SATA Drives
      4. Connecting Solid-State Drives
      5. BIOS Support: Configuring CMOS and Installing Drivers
      6. Troubleshooting Hard Drive Installation
    7. Chapter Review
      1. Questions
      2. Answers
  17. Chapter 9 Implementing Mass Storage
    1. Historical/Conceptual
    2. Hard Drive Partitions
    3. 1002
      1. Master Boot Record
      2. Dynamic Disks
      3. GUID Partition Table
      4. Other Partition Types
      5. When to Partition
      6. Partition Naming Problems
    4. Hard Drive Formatting
      1. File Systems in Windows
      2. FAT32
      3. NTFS
      4. exFAT
      5. File Systems in macOS
      6. File Systems in Linux
    5. The Partitioning, Formatting, and Pooling Process
      1. Bootable Media
      2. Partitioning and Formatting with the Installation Media
      3. Disk Management
      4. Formatting a Partition
      5. Storage Spaces
    6. Maintaining and Troubleshooting Hard Drives
      1. Maintenance
    7. 1001
      1. Troubleshooting Hard Drive Implementation
    8. Beyond A+
      1. Third-Party Partition Tools
    9. Chapter Review
      1. Questions
      2. Answers
  18. Chapter 10 Essential Peripherals
    1. 1001
    2. Supporting Common Ports
      1. Serial Ports
      2. USB Ports
      3. FireWire Ports
      4. Thunderbolt Ports
      5. General Port Issues
    3. Common Peripherals
      1. Keyboards
      2. Pointing Devices
      3. Biometric Devices
      4. Smart Card Readers
      5. Barcode/QR Scanners
      6. Touch Screens
      7. KVM Switches
      8. Game Controllers and Joysticks
      9. Digitizers
      10. Multimedia Devices and Formats
    4. Storage Devices
      1. Flash Memory
      2. Optical Media
    5. Chapter Review
      1. Questions
      2. Answers
  19. Chapter 11 Building a PC
    1. 1001
    2. Specialized PCs
      1. Prerequisites to Building
      2. Custom PCs for Specific Jobs
      3. Standard Thick Clients
      4. Thin Clients
      5. Virtualization Workstation
      6. Gaming PC
      7. Graphics/CAD/CAM Design Workstation
      8. Audio/Video Editing Workstation
      9. Network Attached Storage Devices
    3. 1002
    4. Installing and Upgrading Windows
      1. Media Sources
      2. Types of Installation
      3. The OS Installation Process
      4. Troubleshooting Installation Problems
    5. Post-Installation Tasks
      1. Patches, Service Packs, and Updates
      2. Upgrading Drivers
      3. Restoring User Data Files (If Applicable)
      4. Install Essential Software
      5. Migrating and Retiring Systems
      6. No Installation Is Perfect
    6. Beyond A+
      1. Privacy Concerns with Windows 10
    7. Chapter Review
      1. Questions
      2. Answers
  20. Chapter 12 Windows Under the Hood
    1. 1002
    2. Registry
      1. Accessing the Registry
      2. Registry Components
      3. Talkin’ Registry
      4. Manual Registry Edits
      5. Command-Line Registry Editing Tools
    3. The Boot Process
    4. Applications, Processes, and Services
      1. Task Manager
      2. Resource Monitor
      3. Performance Tools
    5. Tools for Programmers
      1. Component Services
      2. Data Sources
    6. Chapter Review
      1. Questions
      2. Answers
  21. Chapter 13 Users, Groups, and Permissions
    1. 1002
    2. Authentication with Users and Groups
      1. User Accounts
      2. Passwords
      3. Groups
      4. Standard User and Elevated Privileges
      5. Configuring Users and Groups in Windows
    3. Authorization Through NTFS
      1. NTFS Permissions
      2. Inheritance
      3. Permission Propagation
      4. Techs and Permissions
      5. Permissions in Linux and macOS
    4. Sharing Resources Securely
      1. Sharing Folders and Files
      2. Locating Shared Folders
      3. Administrative Shares
      4. Protecting Data with Encryption
    5. Beyond Sharing Resources
      1. Security Policies
      2. User Account Control
      3. How UAC Works
      4. UAC in Modern Windows
    6. Chapter Review
      1. Questions
      2. Answers
  22. Chapter 14 Maintaining and Optimizing Operating Systems
    1. 1002
    2. Maintaining Operating Systems
      1. Patch Management
      2. Managing Temporary Files in Windows
      3. Registry Maintenance
      4. Disk Maintenance Utilities
      5. Scheduling Maintenance
      6. Controlling Autostarting Software
      7. Handy Windows Administration Tools
    3. Optimizing Operating Systems
      1. Installing and Removing Software
      2. Installing and Optimizing a Device
      3. Performance Options
    4. Preparing for Problems
      1. Backing Up Personal Data
      2. System Restore in Windows
    5. Chapter Review
      1. Questions
      2. Answers
  23. Chapter 15 Working with the Command-Line Interface
    1. 1002
    2. Deciphering the Command-Line Interface
      1. Shells
      2. Accessing the Command-Line Interface in Windows
      3. Accessing the Command-Line Interface in macOS and Linux
      4. The Command Prompt
      5. Closing the Terminal
      6. File Formats and Filenames
      7. Drives and Folders
    3. Mastering Fundamental Commands
      1. Structure: Syntax and Switches
      2. Viewing Directory Contents: dir and ls
      3. Changing Directory Focus: The cd Command
      4. Moving Between Drives
      5. Making Directories: The md/mkdir Command
      6. Removing Directories: The rd/rmdir Command
      7. Running a Program in Windows
      8. Running a Program in macOS and Linux
    4. Working with Files
      1. Using Wildcards to Locate Files
      2. Deleting Files
      3. Copying and Moving Files
      4. Pruning and Grafting Folder Trees
    5. Assorted Windows Commands
      1. chkdsk (/f /r)
      2. format
      3. hostname
      4. gpupdate
      5. gpresult
      6. sfc
      7. shutdown
      8. Using Special Keys in Windows
      9. PowerShell
    6. Assorted macOS and Linux Commands
      1. ifconfig
      2. iwconfig
      3. ps
      4. grep
      5. apt-get/APT
      6. vi
      7. dd
      8. shutdown
      9. passwd
    7. Scripting
      1. Script Types and Languages
      2. Anatomy of a Script
      3. Environment Variables
    8. Chapter Review
      1. Questions
      2. Answers
  24. Chapter 16 Troubleshooting Operating Systems
    1. 1002
    2. Failure to Boot
      1. Failure to Boot: Hardware or Configuration
      2. Failure to Boot: Windows
      3. Failure to Boot: Linux
    3. Failure to Start Normally
      1. Device Drivers
      2. Registry
      3. Advanced Startup Options
      4. Rebuild Windows Profiles
      5. Troubleshooting Tools
      6. More Control Panel Tools
    4. Application Problems
      1. Application Installation Problems
      2. Problems with Uninstalling
      3. Compatibility
      4. Missing File or Incorrect File Version
      5. Unresponsive Apps
      6. Application Crashes
      7. Volume Shadow Copy Service and System Protection
    5. Chapter Review
      1. Questions
      2. Answers
  25. Chapter 17 Display Technologies
    1. Video Displays
      1. LCD Monitors
    2. Historical/Conceptual
    3. 1001
      1. Projectors
      2. VR Headsets
      3. Common Monitor Features
    4. Display Adapters
      1. Motherboard Slot
      2. Graphics Processor
      3. Video Memory
      4. Integrated GPUs
      5. Connector Types and Associated Cables
    5. Installing and Configuring Video
      1. Software
    6. 1002
      1. Working with Drivers
    7. Historical/Conceptual
      1. 3-D Graphics
    8. 1002
    9. Troubleshooting Video
      1. Troubleshooting Video Cards and Drivers
      2. Troubleshooting Monitors
      3. Troubleshooting Projectors
    10. Beyond A+
    11. Additional Display Topics
      1. MicroLED
      2. High Dynamic Range
      3. Adaptive Sync
      4. Video Modes
      5. eGPUs
    12. Chapter Review
      1. Questions
      2. Answers
  26. Chapter 18 Essentials of Networking
    1. 1001
    2. Roles Hosts Play in Networks
    3. Historical/Conceptual
    4. Networking Technologies
    5. 1001
      1. Frames and NICs
      2. Ethernet
      3. Ethernet with Twisted Pair
      4. Ethernet with Alternative Connections
    6. Implementing Ethernet
      1. The Typical LAN
      2. Structured Cabling
      3. Going Wide
    7. Chapter Review
      1. Questions
      2. Answers
  27. Chapter 19 Local Area Networking
    1. 1001/1002
    2. TCP/IP
      1. Network Addressing with IPv4
      2. TCP/UDP
      3. Network Addressing with IPv6
    3. Installing and Configuring a Wired Network
      1. Installing a NIC
      2. Configuring IP Addressing
      3. Connecting to a Switch
      4. Sharing and Security
      5. Network Shares
      6. Network Organization
    4. Troubleshooting Networks
      1. Repairing Physical Cabling
      2. Fixing Common Problems
    5. Chapter Review
      1. Questions
      2. Answers
  28. Chapter 20 Wireless Networking
    1. Historical/Conceptual
    2. Wireless Networking Components
    3. 1001
      1. Wireless Networking Software
      2. Wireless Network Modes
    4. 1002
      1. Wireless Networking Security
    5. 1001
      1. Speed and Range Issues
    6. Wireless Networking Standards
      1. IEEE 802.11-Based Wireless Networking
      2. Other Wireless Standards
    7. 1002
    8. Installing and Configuring Wireless Networking
      1. Wi-Fi Configuration
      2. Bluetooth Configuration
      3. Cellular Configuration
    9. Troubleshooting Wi-Fi
      1. Hardware Troubleshooting
      2. Software Troubleshooting
      3. Connectivity Troubleshooting
      4. Configuration Troubleshooting
    10. Chapter Review
      1. Questions
      2. Answers
  29. Chapter 21 The Internet
    1. Historical/Conceptual
    2. How the Internet Works
      1. Internet Tiers
      2. TCP/IP: The Common Language of the Internet
      3. Internet Service Providers
      4. Connection Concepts
    3. 1001
    4. Connecting to the Internet
      1. Dial-Up
      2. DSL
      3. Cable
      4. Fiber
      5. Wi-Fi
      6. Line-of-Sight Wireless
      7. Cellular
      8. Satellite
      9. Connection to the Internet
    5. Internet Application Protocols
    6. 1002
      1. The World Wide Web
      2. E-mail
      3. File Transfer Protocol (FTP)
      4. Telnet and SSH
      5. SFTP
      6. Voice over IP
      7. Remote Desktop
      8. Virtual Private Networks
      9. File Sharing
      10. Internet Utility Protocols
    7. 1001
      1. The Internet of Things
    8. Internet Troubleshooting
      1. No Connectivity
      2. Limited Connectivity
      3. Local Connectivity
      4. Slow Transfer Speeds
    9. Beyond A+
      1. Online Gaming
    10. Chapter Review
      1. Questions
      2. Answers
  30. Chapter 22 Virtualization
    1. 1001
    2. Benefits of Virtualization
      1. Power Saving
      2. Hardware Consolidation
      3. System Management and Security
      4. Research
    3. Implementing Virtualization
      1. Meet the Hypervisor
      2. Emulation Versus Virtualization
      3. Client-Side Virtualization
      4. Server-Side Virtualization
    4. To the Cloud
      1. The Service-Layer Cake
      2. Ownership and Access
      3. Why We Cloud
    5. Chapter Review
      1. Questions
      2. Answers
  31. Chapter 23 Portable Computing
    1. Historical/Conceptual
    2. Portable Computing Devices
      1. Taxonomy
    3. 1001
      1. Input Devices
      2. Display Types
    4. Extending Portable Computers
      1. Single-Function Ports
      2. Networking Options
      3. Portable-Specific Expansion Slots
      4. Storage Card Slots
      5. General-Purpose Ports
    5. Managing and Maintaining Portable Computers
      1. Batteries
      2. Power Management
      3. Cleaning
      4. Heat
      5. Protecting the Machine
    6. Upgrading and Repairing Laptop Computers
      1. Disassembly Process
      2. Standard Upgrades
      3. Hardware/Device Replacement
    7. Troubleshooting Portable Computers
      1. Power and Performance
      2. Components
    8. Chapter Review
      1. Questions
      2. Answers
  32. Chapter 24 Understanding Mobile Devices
    1. 1001
    2. Mobile Computing Devices
      1. Device Variants
      2. Mobile Hardware Features
    3. 1002
    4. Mobile Operating Systems
      1. Development Models
      2. Apple iOS
      3. Google Android
      4. Mobile OS Features
    5. Configuring a Mobile Device
      1. Enhancing Hardware
      2. Installing and Configuring Apps
      3. Network Connectivity
      4. Data
      5. E-mail
      6. Synchronization
      7. Mobile Device Communication and Ports
    6. Chapter Review
      1. Questions
      2. Answers
  33. Chapter 25 Care and Feeding of Mobile Devices
    1. 1001/1002
    2. Troubleshooting Mobile Device Issues
      1. Troubleshooting Tools
      2. Touchscreen and Display Issues
      3. Apps Not Loading
      4. Overheating
      5. Slow Performance
      6. Battery Life
      7. Swollen Battery
      8. Frozen System
      9. Cannot Broadcast to an External Monitor
      10. No Sound from Speakers
      11. Connectivity and Data Usage Issues
      12. GPS and Location Services Problems
      13. System Lockout
      14. Encryption Problems
    3. Securing Mobile Devices
      1. BYOD Versus Corporate-Owned Devices
      2. Profile Security Requirements
      3. Preventing Physical Damage
      4. Combating Malware
      5. Dealing with Loss
      6. Recovering from Theft
      7. Securing Your Data
    4. Mobile OS and Application Security Issues
      1. Troubleshooting Tools
      2. Risks, Symptoms, and Clues
    5. Chapter Review
      1. Questions
      2. Answers
  34. Chapter 26 Printers and Multifunction Devices
    1. 1001
    2. Printer and Multifunction Device Components and Technologies
      1. Printers
      2. Scanners
      3. Copy and Fax Components
      4. Automatic Document Feeders
      5. Connectivity
    3. The Laser Printing Process
      1. Processing
      2. Charging
      3. Exposing
      4. Developing
      5. Transferring
      6. Fusing
      7. Cleaning
    4. Installing a Multifunction Device
      1. Setting Up Printers in Windows
    5. 1002
    6. 1001
      1. Configuring Print Settings
      2. Optimizing Print Performance
      3. Managing Public/Shared/Networked Devices
    7. Troubleshooting Printers
      1. Troubleshooting General Issues
      2. Troubleshooting Impact Printers
      3. Troubleshooting Thermal Printers
      4. Troubleshooting Inkjet Printers
      5. Troubleshooting Laser Printers
      6. Troubleshooting 3-D Printers
    8. Chapter Review
      1. Questions
      2. Answers
  35. Chapter 27 Securing Computers
    1. 1002
    2. Analyzing Threats
      1. Unauthorized Access
      2. Social Engineering
      3. Denial of Service
      4. Data Destruction
      5. Administrative Access
      6. System Crash/Hardware Failure
      7. Physical Theft
      8. Malware
      9. Environmental Threats
    3. Security Concepts and Technologies
      1. Access Control
      2. Data Classification and Compliance
      3. Licensing
      4. Incident Response
    4. Network Security
      1. Malicious Software
      2. Malware Signs and Symptoms
      3. Malware Prevention and Recovery
      4. Firewalls
      5. Internet Appliances
      6. Authentication and Encryption
      7. Wireless Issues
    5. Chapter Review
      1. Questions
      2. Answers
  36. Chapter 28 Operational Procedures
    1. 1002
    2. Documentation Best Practices
      1. Network Documentation
      2. Company Policies
      3. Inventory Management
    3. Managing Change Management
      1. Change Management Processes
      2. Implementing Change (Scenario)
    4. Disaster Prevention and Recovery
      1. Power Protection
      2. Backup and Recovery Procedures
      3. Account Recovery
    5. Beyond A+
    6. Chapter Review
      1. Questions
      2. Answers
  37. Appendix A Mapping to the CompTIA A+ Objectives
    1. 220-1001 Exam Objectives
    2. 220-1002 Exam Objectives
  38. Appendix B About the Online Content
    1. System Requirements
    2. Your Total Seminars Training Hub Account
      1. Privacy Notice
    3. Single User License Terms and Conditions
    4. TotalTester Online
      1. Pre-Assessment Test
    5. Other Online Book Resources
      1. TotalSims for A+
    6. Mike’s Video Training
    7. Playing the Mike Meyers Introduction Video
    8. Mike’s Cool Tools
    9. Technical Support
  39. Glossary
  40. Index

Product information

  • Title: CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition (Exams 220-1001 & 220-1002), 10th Edition
  • Author(s): Mike Meyers
  • Release date: April 2019
  • Publisher(s): McGraw-Hill
  • ISBN: 9781260454048