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CompTIA A+ Certification Study Guide, Tenth Edition (Exams 220-1001 & 220-1002), 10th Edition

CompTIA A+ Certification Study Guide, Tenth Edition (Exams 220-1001 & 220-1002), 10th Edition

by Jane Holcombe, Faithe Wempen
Publisher: McGraw-Hill
Release Date: April 2019
ISBN: 9781260456660
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Book Description

A highly effective study system for the CompTIA A+ exams—fully updated for the 2019 versions of the exams

With hundreds of accurate practice questions and hands-on exercises, CompTIA A+ Certification Study Guide, Tenth Edition (Exams 220-1001 & 220-1002) teaches you what you need to know―and shows you how to prepare―for these challenging exams. This bestselling self-study guide has been fully revised to offer 100% coverage of all current objectives for both exams.

This integrated study system is based on proven methodology. Step-by-step exercises, end-of-chapter self-tests, and “Exam Watch” and “Inside the Exam” sections reinforce salient points and aid in retention. This up-to-date edition features new or expanded coverage of mobile devices; configuring operating systems, including Windows 10, Linux, Android, and iOS; and enhanced security and troubleshooting procedures.

•Online content includes 400 practice questions, video tutorials, and unlimited access to a PDF copy of the book
•Contains a coupon for 10% off of the exam fee—a $42 value
•Written by a pair of PC trainers and experienced authors

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Preface
  6. Acknowledgments
  7. Introduction
    1. Exam Readiness Checklist, Exam 220-1001
    2. Exam Readiness Checklist, Exam 220-1002
  8. Part I: Safety and Professionalism
    1. 1 Operational Procedures
      1. Workplace Safety and Safe Equipment Handling
        1. Cable Management
        2. Fire Safety
        3. Lifting and Moving Equipment
        4. Exercise 1-1: Research Lifting Guidelines
        5. Hot Components
        6. Electrical Safety
        7. Electrostatic Discharge
        8. Exercise 1-2: ESD-Proofing Your Workspace
        9. Working Safely with Power Supplies
        10. Display Devices
        11. Printers
      2. Environmental Concerns for IT Professionals
        1. Protection from Dust, Debris, and Other Airborne Particles
        2. Providing the Proper Temperature and Humidity
        3. Providing Good Power
        4. Disposing of Computer Waste
        5. Exercise 1-3: Researching Recycling Centers
      3. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    2. 2 Planning and Professionalism
      1. Professionalism and Proper Communication
        1. Professionalism
      2. Dealing with Prohibited Content and Prohibited Activities
        1. Defining Prohibited Content and Behavior
        2. Educating Employees on Policies and Procedures
        3. Responding to the Discovery of Prohibited Content and/or Behavior
      3. Licensing, Privacy, and Regulations
        1. Licensing and EULAs
        2. Regulated Data and Privacy
      4. Documentation Management
        1. General Documentation Best Practices
        2. Types of Documentation
      5. Change Management
        1. Change Management Objectives
        2. Describing the Purpose of the Change
        3. Defining the Type and Scope of the Change
        4. Analyzing the Risks
        5. Formulating a Back-Out Plan
        6. Planning the Change
        7. Getting Approval and Implementing the Change
        8. Getting End-User Acceptance
        9. Documenting the Changes
      6. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
  9. Part II: Operating Systems
    1. 3 Operating System Fundamentals
      1. Introduction to Operating Systems
        1. The Purpose of Operating Systems
        2. Hardware Control
        3. File Management
        4. User Interface
        5. Device Types and Architectures
        6. 32-Bit vs. 64-Bit Operating Systems
        7. End-of-Life and Update Considerations
      2. The Many Flavors of Windows
        1. Windows Versions
        2. Windows 7
        3. Windows 8
        4. Editions
        5. Windows Updates
        6. Service Packs and Major Updates
        7. Exercise 3-1: Viewing the Windows Version, Edition, and Service Pack Information
      3. Windows Features That Vary by Version
        1. Features Specific to Windows 7
        2. File Management Interface
        3. Libraries
        4. HomeGroup
        5. Windows Experience Index
        6. Aero
        7. Gadgets
        8. Features Specific to Windows 8/8.1
        9. Microsoft Accounts
        10. The Start Screen
        11. The Charms Bar
        12. Metro/Modern Apps
        13. Side-by-Side Modern Apps
        14. Application Switching
        15. Microsoft OneDrive
        16. Exercise 3-2: Exploring Windows 8.1 Features
        17. Features Specific to Windows 10
        18. Modern Apps Became Universal Apps
        19. Start Menu
        20. Cortana
        21. Settings App vs. Control Panel
        22. Task View and Multiple Desktops
        23. Exercise 3-3: Exploring Task View in Windows 10
      4. Configuring and Using macOS
        1. The macOS Interface
        2. Dock
        3. Finder
        4. Apple Menu
        5. Running Applications
        6. Using Multiple Desktops
        7. Storing Passwords
        8. Spotlight Searching
        9. Using Gestures
        10. Accessing iCloud
        11. Dual-Booting with Windows
        12. Using Another Computer’s Optical Drive
      5. An Introduction to Linux
      6. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    2. 4 Upgrading, Installing, and Configuring Operating Systems
      1. Considerations for Installing or Upgrading Windows
        1. System Requirements
        2. Application and Hardware Compatibility
        3. Clean Install vs. Upgrade
        4. Upgrade Paths
      2. Upgrading Windows
        1. Pre-Upgrade Tasks
        2. Exercise 4-1: Using Disk Cleanup
        3. Upgrading to a Newer Version of Windows
        4. Upgrading to a Different Edition of the Same Windows Version
      3. Installing Windows
        1. Preparing to Install Windows
        2. Selecting Boot Media and Methods
        3. Attended Installation
        4. Exercise 4-2: Performing an Attended Clean Install of Windows
        5. Unattended Installation
      4. Post-Installation Tasks
        1. Checking for Internet Connectivity
        2. Creating User Accounts
        3. Registering and Activating Windows
        4. Updating Windows
        5. Installing Applications and Additional Windows Components
        6. Migrating Data
      5. Installing and Upgrading macOS and Linux Operating Systems
        1. Upgrading macOS
        2. File Systems for Linux and macOS
        3. Linux Swap Partitions
        4. Installing Linux
        5. Exercise 4-3: Installing Ubuntu Linux
      6. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    3. 5 Disk, File, and Application Management
      1. Disk Management
        1. Managing Disks in Windows
        2. Exercise 5-1: Viewing the Disk Storage Type
        3. Exercise 5-2: Creating a New Volume
        4. Exercise 5-3: Mounting a Volume to a Folder
        5. Using Storage Spaces
        6. Managing Disks with DISKPART
        7. Exercise 5-4: Using DISKPART
        8. Managing Disks in macOS
        9. Managing Disks in Linux
      2. File Systems
        1. General Characteristics of a File System
        2. FAT
        3. NTFS
        4. exFAT
        5. Resilient File System
        6. Mac File Systems
        7. Linux File Systems
        8. Other File Systems
      3. File Management
        1. Naming Rules
        2. File Attributes
        3. File Types
        4. Setting Explorer Folder Options
        5. File Management at the Windows Command Prompt
        6. Exercise 5-5: Managing Directories and Files at a Command Prompt
        7. Managing Files at the Linux or macOS Command Prompt
        8. Exercise 5-6: Creating a Text File in vi
        9. Exercise 5-7: Managing Files at the Linux Terminal Window
        10. Using the Shutdown Command
      4. Application Management
        1. Application System Requirements and OS Compatibility
        2. Methods of Installation and Deployment
        3. System Permissions for Managing Software
        4. Security Considerations When Installing Applications
        5. Compatibility Issues with Older Applications
        6. Exercise 5-8: Exploring Compatibility Mode Settings
        7. Removing Applications
        8. Repairing Applications
        9. Exercise 5-9: Working with Windows Applications
      5. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    4. 6 Operating System Troubleshooting and Maintenance
      1. Quick Fixes
      2. Windows Troubleshooting Tools
        1. Command Prompt/Terminal
        2. Troubleshooting Helpers
        3. System Information (MSINFO32.EXE)
        4. DirectX Diagnostic Tool
        5. Registry
        6. Exercise 6-1: Backing Up and Restoring the Registry
        7. Microsoft Management Console
        8. System File Checker
        9. Data Sources
        10. Task Manager
        11. Exercise 6-2: Exploring Windows 8.1 or 10 Task Manager
        12. Windows Memory Diagnostic
        13. Virtual Memory
        14. Exercise 6-3: Viewing the Virtual Memory Settings
      3. Troubleshooting Windows Startup Problems
        1. Advanced Boot Options/Startup Options Menu
        2. Exercise 6-4: Working in Safe Mode
        3. System Configuration (MSCONFIG)
        4. Exercise 6-5: Exploring Boot Modes with System Configuration
        5. System Restore
        6. Recovery Options
      4. Windows Symptoms and Solutions
        1. OS Instability Problems
        2. Slow Performance
        3. Startup Error Messages
        4. Troubleshooting Applications
      5. OS Preventive Maintenance
        1. Defragmenting a Hard Disk
        2. Exercise 6-6: Defragmenting a Disk Drive
        3. Scheduling Disk Maintenance
        4. Exercise 6-7: Scheduling Windows Disk Maintenance
        5. Updates and Patch Management
      6. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    5. 7 Client-Side Virtualization
      1. Introduction to Virtualization
        1. Purposes of Virtualization
        2. Server-Side Virtualization vs. Client-Side Virtualization
        3. Types of Client-Side Virtualization
      2. Implementing Client-Side Desktop Virtualization
        1. Hypervisors
        2. Implementing Desktop Virtualization
        3. Installing and Configuring Hyper-V Manager
        4. Exercise 7-1: Enabling Hyper-V Manager
        5. Exercise 7-2: Creating a VM in Hyper-V Manager
        6. Exercise 7-3: Setting Up a Virtual Switch in Hyper-V Manager
        7. Installing and Configuring Oracle VirtualBox
        8. Exercise 7-4: Installing Oracle VirtualBox
        9. Exercise 7-5: Create a Virtual Machine in VirtualBox
        10. Capturing and Releasing the Mouse and Keyboard in a Guest OS
        11. Improving Guest OS Performance
      3. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
  10. Part III: Computer Hardware
    1. 8 Personal Computer Components: Motherboards and Processors
      1. The Hardware Toolkit
        1. Exercise 8-1: What’s in Your Toolkit?
      2. Motherboard Form Factors and Components
        1. Sizes/Form Factors
        2. Exercise 8-2: Compare Motherboards
        3. Motherboard Components
      3. CPUs and Their Sockets
        1. The Machine Cycle
        2. CPU Technologies and Characteristics
        3. CPU Brand and Model Compatibility
        4. Cooling Mechanisms
        5. Exercise 8-3: Check Out Your Cooling System
      4. Configuring a Motherboard
        1. Setting Jumpers
        2. Understanding BIOS and UEFI
        3. A Brief History of the PC System BIOS
        4. Updating the Firmware
        5. Configuring the Firmware
        6. Exercise 8-4: Booting into Firmware Setup
        7. Exercise 8-5: Viewing the Firmware Settings
        8. Firmware-Based Diagnostics and Monitoring
        9. Motherboard Driver Software
      5. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    2. 9 Personal Computer Components: Memory, Adapters, and Storage
      1. Memory
        1. Capacity: From Bits to Exabytes
        2. Speed: From Hertz to Gigahertz
        3. RAM and ROM
        4. Features and Configurations of RAM Chips and Modules
        5. RAM Compatibility
      2. Expansion Cards and Built-In Adapters
        1. Display Adapter
        2. Sound Cards
        3. Port Adapter Cards
        4. Exercise 9-1: Research USB Connectors
        5. Exercise 9-2: Explore Your System’s USB Ports
        6. Communication Adapters
        7. Riser Cards
        8. Adapters and Converters
        9. Exercise 9-3: View Adapter Cards in Device Manager
      3. Storage Devices and Interfaces
        1. Drive Interfaces
        2. Mass Storage Devices
        3. Exercise 9-4: Identify Your Storage Devices
        4. Exercise 9-5: Safely Disconnect External Storage
      4. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    3. 10 Power Supplies, Display Devices, and Peripherals
      1. Power Supplies
        1. Electrical Terminology
        2. Exercise 10-1: Check Out the Wattage on PCs and Other Devices
        3. Fans
        4. AC Adapters
        5. Power Supply Form Factors and Connectors
        6. Connecting Power to Peripherals
        7. Energy Efficiency
        8. Removing a Power Supply/Installing a Power Supply
        9. Exercise 10-2: Replacing a Power Supply
      2. Video Adapters and Displays
        1. Analog vs. Digital
        2. Video Adapters
        3. Multiple Displays
        4. Multiple Video Adapters for One Monitor
        5. Display Types
        6. Display Settings
        7. Exercise 10-3: Adjust Display Settings in Windows 10
      3. Installing and Configuring Peripheral Devices
        1. Installing Displays
        2. Selecting Input Devices
        3. Storage Devices
        4. Multimedia Devices
        5. Biometric Devices
        6. KVM Switches
        7. Installing USB Devices
      4. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    4. 11 Installing and Upgrading PC Components
      1. Selecting Components for Custom PCs
        1. Graphics/CAD/CAM Design Workstation
        2. Audio/Video Editing Workstation
        3. Virtualization Workstation
        4. Gaming PC
        5. Standard Thick Client
        6. Thin Client
        7. Network-Attached Storage Device
      2. Installing and Upgrading Motherboards and Onboard Components
        1. Replacing a Motherboard
        2. Installing a Motherboard
        3. Exercise 11-1: Removing an Old Motherboard
        4. Exercise 11-2: Properly Handling and Installing a Motherboard
        5. Upgrading a CPU
        6. Exercise 11-3: Removing a PGA Processor from Its Socket
        7. Exercise 11-4: Removing an LGA Processor from Its Socket
        8. Exercise 11-5: Installing a Processor in an Empty LGA Socket
        9. Removing and Installing Cooling Systems
        10. Optimizing a System by Adding RAM
        11. Exercise 11-6: Running a Memory Scanner
        12. Installing and Removing DIMMs
        13. Exercise 11-7: Installing and Removing a DIMM
      3. Installing Adapter Cards
        1. Removing an Adapter Card
        2. Exercise 11-8: Removing an Adapter Card
        3. Installing and Configuring an Adapter Card
        4. Exercise 11-9: Installing an Adapter Card
      4. Installing Storage Devices
        1. Removing an Internal Storage Device
        2. Exercise 11-10: Removing a Drive
        3. Installing Optical Drives
        4. Installing Solid-State Storage
        5. Installing Drives on SATA Channels
        6. Exercise 11-11: Installing a SATA Drive
        7. Installing RAID Arrays
        8. Removing and Installing an External Storage Device
      5. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    5. 12 PC Hardware Troubleshooting and Maintenance
      1. Preparing for Troubleshooting
        1. Protecting Systems and Gathering Tools
        2. Troubleshooting Theory
        3. Exercise 12-1: Troubleshooting with Device Manager
        4. Training
      2. Troubleshooting Motherboards, RAM, CPUs, and Power
        1. Procedures
        2. General Symptoms
        3. Troubleshooting Motherboard Problems
        4. Exercise 12-2: Replacing the Motherboard Battery
        5. Troubleshooting RAM Problems
        6. Troubleshooting CPUs
        7. Troubleshooting Power Supplies
        8. Exercise 12-3: Checking a P1 Connector
        9. Cooling Systems
        10. Adapter Cards
      3. Troubleshooting Storage Devices
        1. Tools Required for Working with Drives
        2. Hard Disk Drives
        3. Exercise 12-4: Troubleshooting a Drive Failure
        4. SATA and eSATA Interfaces
        5. RAID Arrays and Controllers
        6. Solid-State Storage Devices
        7. Removable Storage
        8. External Storage
      4. Troubleshooting Displays
        1. No Image on Screen
        2. The Computer Goes into Low-Resolution VGA Mode
        3. Blank Screen at Startup
        4. Screen Suddenly Shuts Down
        5. Screen Artifacts
        6. Burn-In
        7. Fuzzy Display on FPD
        8. Flickering Image
        9. Screen Image Is Dim
        10. Dead and Stuck Pixels
        11. Image Distortion or Discoloration
        12. Projector Issues
      5. Troubleshooting Keyboards and Pointing Devices
        1. Common Keyboard Issues
        2. Pointing Device Issues
      6. Troubleshooting USB and FireWire Ports and Peripherals
        1. Exercise 12-5: Checking USB Hub Power Usage
        2. Using a Loopback Plug
      7. Preventive Maintenance Techniques
        1. Visual and Aural Inspection
        2. Managing Environmental Temperature
        3. Cleaning Computer Components
      8. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    6. 13 Using and Supporting Printers
      1. Printer Basics
        1. Printer Types and Technologies
        2. Paper-Feeding Technologies
        3. Printer Components
      2. Installing and Configuring Printers
        1. Printer Interfaces
        2. Installing a Printer
        3. Installing a Multifunction Device
        4. Configuring a Printer
        5. Windows Print Processing
        6. Devices and Printers
        7. Print Management
        8. Sharing a Printer
        9. Upgrades
        10. Deleting a Printer
      3. Printer Maintenance
        1. Maintenance Tools
        2. Replacing Consumables
        3. Exercise 13-1: Adding Paper to an Upright Friction-Feed Tray
        4. Cleaning a Printer
        5. Replacing Print Heads
        6. Maintenance Kits and Page Counts
        7. Calibration
        8. Ensuring a Suitable Environment
      4. Troubleshooting Printers
        1. Printer Troubleshooting Tools
        2. Enabling or Disabling Print Spooling
        3. Unable to Install a Printer
        4. Access Denied to an Installed Printer
        5. Non-Windows Clients Cannot Connect to a Shared Printer
        6. Paper Feed Problems
        7. Clearing a Paper Jam
        8. No Connectivity to Printer
        9. Unable to Install Printer
        10. Printer Will Not Print
        11. Exercise 13-2: Restarting the Print Spooler Service
        12. Blank Pages
        13. Print Quality
        14. Printer Error Messages
      5. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
  11. Part IV: Laptops and Mobile Devices
    1. 14 Configuring and Using Laptops
      1. Repairing, Upgrading, and Configuring Laptops
        1. What Is a Laptop?
        2. Opening a Laptop Case
        3. Replacing Laptop Components
        4. Exercise 14-1: Installing SODIMM Memory
        5. Exercise 14-2: Replacing a Hard Drive
        6. Exercise 14-3: Replacing a Display Screen
      2. Power Options
        1. Power Management Standards
        2. Configuring Power Management in Windows
        3. Exercise 14-4: Exploring Power Options on a Laptop
      3. Using Laptop Features
        1. Special Function Keys
        2. Port Replicators and Docking Stations
        3. Physical Security Devices
        4. Rotating and Removable Screens
        5. Touchpad Configuration
      4. Troubleshooting Laptop Problems
        1. Touchpad and Mouse Troubleshooting
        2. Touch Screen Troubleshooting
        3. Keyboard Troubleshooting
        4. Display Troubleshooting
        5. Sound Troubleshooting
        6. Battery and Power Troubleshooting
      5. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    2. 15 Supporting Mobile Devices
      1. Overview of Mobile Devices
        1. Hardware Features
        2. How Smartphones Are Identified
        3. Mobile Operating Systems
        4. Mobile Apps
      2. Configuring and Using Mobile Device Connections
        1. Connecting to Wireless Networks
        2. E-mail Configuration
        3. Updating a Smartphone
        4. Connecting to a VPN
        5. Synchronization
      3. Securing Mobile Devices
        1. Mobile Security Risks
        2. Mobile Security Tools
        3. Recovering After a Device Is Lost or Stolen
      4. Troubleshooting Mobile Device Problems
        1. Hardware Issues
        2. Data Transmission Issues
        3. Application Issues
        4. E-mail Encryption Issues
        5. Troubleshooting with Safe Mode
        6. Closing, Uninstalling, and Reinstalling Mobile Applications
        7. Resetting a Mobile Device
      5. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
  12. Part V: Networking
    1. 16 Network Basics
      1. Network Classifications
        1. Personal Area Network
        2. Home Area Network
        3. Wireless Mesh Network
        4. Local Area Network
        5. Metropolitan Area Network
        6. Wide Area Network
        7. Exercise 16-1: Testing Broadband Speeds
        8. Bandwidth and Latency
      2. Network Software
        1. Network Roles
        2. Network Operating System
        3. Network Client
        4. TCP/IP
        5. Network Addressing
        6. Exercise 16-2: Viewing the Physical and IP Addresses of a NIC
        7. Common Ports
      3. Network Hardware
        1. Network Adapters
        2. Transmission Medium
        3. Devices for Connecting to LANs and the Internet
        4. Exercise 16-3: Identifying Network Hardware
        5. Cloud-Based Networking
      4. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    2. 17 Installing a Small Office/Home Office (SOHO) Network
      1. Using Networking Tools
        1. Crimper and Wire Stripper
        2. Punchdown Tool
        3. Multimeter
        4. Tone Generator and Probe
        5. Cable Tester
        6. Loopback Plug
        7. Wireless Locator/Analyzer
      2. Installing and Configuring SOHO Networks
        1. Installing a Network Adapter
        2. Connecting a Network Adapter to a Switch or Router
        3. Configuring a Network Adapter
        4. Creating a Wi-Fi Network
        5. Securing a Wireless Network
        6. Exercise 17-1: Configuring a WAP or Wireless Router
        7. Static IP Addressing
        8. Exercise 17-2: Configuring a Static IP Address
        9. Network and Sharing Center
        10. Establishing a Dial-Up Connection
      3. Configuring Other Common Connections
        1. Bluetooth
        2. Near Field Communication
        3. Infrared
        4. IoT Devices
        5. Cable/DSL Modem Configuration
        6. Virtual Private Networking
        7. Remote Desktop
        8. Remote Assistance
      4. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    3. 18 Internet, Cloud, and Remote Access
      1. Internet Concepts
        1. How the Internet Is Structured
        2. Internet Service Providers
        3. Domain Names, IP Addresses, and DNS Servers
        4. Internet Services and Protocols
        5. Server Types
        6. Legacy and Embedded Systems
        7. Internet Appliances
      2. Configuring Internet Settings in Windows
        1. General Settings
        2. Security Settings
        3. Privacy Settings
        4. Content Settings
        5. Connections Settings
        6. Programs Settings
        7. Advanced Settings
        8. Exercise 18-1: Configuring Internet Options
      3. Cloud Concepts
        1. Characteristics of a Cloud Environment
        2. Cloud Service Models
        3. Deployment Models
        4. Cloud Services and Functions
      4. Remote Access Technologies
        1. Establishing a Remote Desktop Connection in Windows
        2. Exercise 18-2: Allowing Remote Desktop Connections
        3. Exercise 18-3: Establishing a Remote Desktop Connection
        4. Using Third-Party Remote Desktop Tools
        5. Security Considerations for Remote Access
        6. Using Remote Assistance in Windows
      5. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    4. 19 Troubleshooting Networks
      1. Troubleshooting Common Network Problems
        1. Command-Line Tools for Network Troubleshooting
        2. Connectivity Problems
        3. Exercise 19-1: Using TRACERT
        4. Resolving Insufficient Bandwidth
        5. Troubleshooting DNS Problems
        6. Exercise 19-2: Using NSLOOKUP to Troubleshoot DNS
        7. Troubleshooting Unavailable Resources
      2. Preventive Maintenance for Networks
        1. Maintaining Equipment
        2. Securing and Protecting Network Cabling
      3. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
  13. Part VI: Security
    1. 20 Physical Security and User Authentication
      1. Security Threats: An Overview
      2. Securing the Local Physical Environment
        1. Locking Doors
        2. Preventing Piggybacking and Tailgating
        3. Using Cable Locks
        4. Preventing Dumpster Diving
        5. Requiring Badges
        6. Preventing Unauthorized Physical Access to Information
        7. Using BIOS/UEFI Passwords
        8. Locking a Computer with Windows
      3. Securely Disposing of Data Storage Hardware
        1. Wiping a Storage Device
        2. Physically Destroying a Storage Device
      4. Working with User Accounts
        1. Authentication Factors
        2. Managing Local User and Group Accounts in Windows
        3. Best Practices to Secure a Workstation
        4. Adjusting User Account Control Settings
        5. Setting Local Security Policies
        6. Exercise 20-1: Using the Local Security Policy Editor
        7. Using Windows Credential Manager
        8. Managing Domain User Accounts
      5. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    2. 21 Protecting and Managing Data
      1. Configuring Windows Clients for Sharing
        1. Understanding Windows Network Locations
        2. HomeGroups
        3. Exercise 21-1: Creating a HomeGroup
        4. Workgroups
        5. Active Directory Domains
      2. Implementing File Sharing and Security
        1. NTFS Permissions
        2. Exercise 21-2: Viewing Folder Permissions in Windows
        3. Applying Share Permissions
        4. Exercise 21-3: Creating a Share and Modifying Share Permissions
        5. Administrative Shares
        6. Connecting to a Shared Folder
        7. Applying NTFS File and Folder Encryption
        8. Local Security Policy
        9. BitLocker
        10. File Attributes
      3. Protecting Data
        1. Data Loss Prevention
        2. Network/Local Data Synchronization
        3. Disaster Prevention and Recovery
        4. Developing a Backup Plan
        5. Creating a System Image
        6. Using Backup Tools in macOS
        7. Using Backup Tools in Linux
        8. Protecting Storage from Electrical Interruption
      4. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
    3. 22 Defending Against Malware and Social Engineering
      1. Security and Privacy Threats
        1. Threats to Individuals
        2. Malicious Software Attacks
        3. Malware Vectors
        4. Vulnerabilities and Exploits
        5. Grayware
        6. Exercise 22-1: Research Spam Statistics
        7. Methods for Gaining Access and Obtaining Information
        8. Exercise 22-2: What Is Your Phishing IQ?
      2. Identifying the Symptoms of Malware Infection
        1. Internet Connectivity and Browser Behavior
        2. Operating System Problems
        3. Unexpected E-mail Behavior
      3. Implementing a Defense Against Malware
        1. User Education
        2. User Account Control
        3. System Protection
        4. Software Firewalls
        5. Exercise 22-3: Configuring Windows Defender Firewall
        6. Exercise 22-4: Creating a Firewall Rule
        7. Antivirus and Antimalware Software
        8. Identifying Trusted Software Resources
        9. Implementing Security Suites
        10. Removing Malware
      4. Certification Summary
        1. Two-Minute Drill
        2. Q&A Self Test
        3. Self Test Answers
  14. Part VII: Appendixes
    1. A Scripting
      1. Scripting Fundamentals
      2. Script File Types
      3. Data Types
        1. Strings
        2. Integers
      4. Variables
        1. Environment Variables
        2. Script Variables
      5. Common Scripting Elements
        1. Comments
        2. Conditional Execution
        3. Looping
      6. Active Directory User Logon Scripts
    2. B About the Online Content
      1. System Requirements
      2. Your Total Seminars Training Hub Account
        1. Privacy Notice
      3. Single User License Terms and Conditions
      4. TotalTester Online
      5. Other Book Resources
        1. Performance-Based Questions
        2. Video Training from the Authors
        3. Glossary
        4. Book PDF
      6. Technical Support
  15. Index