18.2. Troubleshooting Client-Side Connectivity Issues

As a technician you are going to be called on to solve a variety of issues, including hardware, software, and networking problems. Networking problems can sometimes be the most tricky to solve, considering that it could be either a software or a hardware problem or a combination of the two causing your connectivity issue.

The first adage for troubleshooting any hardware problem is to check your connections. That holds true for networking as well, but then your troubleshooting will need to go far deeper than that in a hurry. As with troubleshooting anything else, follow a logical procedure when troubleshooting and be sure to document your work. For a refresher of the troubleshooting process, ...

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