CompTIA® A+ Exam Prep (Exams A+ Essentials, 220-602, 220-603, 220-604)

Chapter 19. Printer and Scanner Servicing

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Terms you’ll need to understand:

• Missing print

• Knowledge base

• Missing Beam errors

• Faint print

• Black pages

• White lines

• Smudged print

• Printer Not Ready

• Remanufactured toner cartridges

• Paper trays

• Paper jam error

• Ribbon cartridge

• Print spooler

• Windows Troubleshooters

• TWAIN drivers

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Exam objectives you’ll learn in this chapter:

Essentials 4.3—Identify tools, basic diagnostic procedures, and troubleshooting techniques for printers and scanners.

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Gather information about printer/scanner problems.

• Identify symptom.

• Review device error codes, computer error messages, and history (for example, event log, user reports).

• Print or scan test page.

• Use appropriate ...