Chapter 14Troubleshooting



14.01   Troubleshooting Tools

14.02   Documentation and Analysis

14.03   Troubleshooting Methodology


Solving problems over time is inevitable with even the best-planned IT systems. The CompTIA six-step troubleshooting methodology aids in resolving issues efficiently from problem identification all the way to documenting the solution.

Tools such as ping, nslookup, and tracert can pinpoint network configuration problems. Technicians can also look to log files for data related to performance and issues.

1.   You are configuring a cloud network firewall. The firewall must permit ping traffic ...

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