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CompTIA Convergence+™ Certification Study Guide by Tom Carpenter

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10Converged Network Management

CERTIFICATION OBJECTIVES

10.01

Contact and Call Centers

10.02

Network Performance Monitoring

10.03

Converged Network Administration

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Two-Minute Drill

Q&A

Self Test

Your first ten words are more important than your next 10,000. In fact, if your first ten words aren't the right words, you won't have a chance to use the next 10,000.

 

—Elmer Wheeler, 1953

Elmer Wheeler was one of the most respected and sought-after sales trainers in history. He taught sales classes to millions and sold millions of books as well. He understood the importance of first impressions, and your contact center will provide your organization with ...

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