11Converged Network Management

CERTIFICATION OBJECTIVES

2.3    Identify Elements of a Call Center or Contact Center

3.1    Identify Essential Elements of a Converged Network

Image Two-Minute Drill

Q&A Self Test

Your first ten words are more important than your next 10,000. In fact, if your first ten words aren’t the right words, you won’t have a chance to use the next 10,000.–Elmer Wheeler, 1953

Elmer Wheeler was one of the most respected and sought-after sales trainers in history. He taught sales classes to millions and sold millions of books as well. He understood the importance of first impressions, and your contact center will provide your organization ...

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