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CompTIA® Network+® 2009 In Depth by Tamara Dean

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Chapter 13. Troubleshooting Network Problems

After reading this chapter and completing the exercises, you will be able to:

  • Describe the steps involved in an effective troubleshooting methodology

  • Follow a systematic troubleshooting process to identify and resolve networking problems

  • Document symptoms, solutions, and results when troubleshooting network problems

  • Use a variety of software and hardware tools to diagnose problems

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