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Troubleshooting the Network
CERTIFICATION OBJECTIVES
image    1.8  Given a scenario, implement the following network troubleshooting methodology: identify the problem; establish a theory of probable cause; test the theory to determine cause; establish a plan of action to resolve the problem and identify potential effects; implement the solution or escalate as necessary; implement the solution or escalate as necessary; verify full system functionality and, if applicable, implement preventative measures; and document findings, actions, and outcomes. ...

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