Chapter 16
Foundational IT Concepts and Operational Change Control for IT Project Management
This chapter covers the following topics:
Infrastructure: Covers concepts relevant to IT project management, including computing services, multitiered architecture, networking and connectivity, storage, data warehouses, and documentation
Cloud Models: Explains the features of cloud delivery and cloud deployment models (PaaS, SaaS, IaaS, and XaaS)
Software: Discusses commercial products for enterprise resource planning (ERP), customer relationship management (CRM), databases, electronic document and records management systems (EDRMS), content management systems (CMS), and financial systems
IT Infrastructure Change Control: Examines downtime/maintenance ...
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