CHAPTER 23
Incident Response, Disaster Recovery, and Continuity of Operations
In this chapter, you will
• Understand the incident response process
• Learn the incident response procedures
• Explore disaster recovery preparation
• Examine the process of continuity of operations
Normal operations in an IT enterprise include preparing for when things go wrong. One aspect of things going wrong is when things are not operating correctly, for reasons unknown, and the incident response process is used to determine the what, why, and where of the problem. A bigger problem is a disaster, where disaster recovery is the pressing issue, as well as continuity of operations. Each of these situations is one that requires preparation and readiness for ...
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