CHAPTER 7

Troubleshooting and Performance Optimization

In this chapter, you will

•  Learn how to apply a troubleshooting methodology to real-world problems

•  Troubleshoot hardware, software, storage, and network problems

•  Apply troubleshooting skills to resolve security issues

•  Optimize server and network performance

Working in IT means solving problems—after all, IT solutions exist to solve business problems. This chapter focuses on how to troubleshoot a wide variety of issues to get people productive as quickly as possible.

Troubleshooting Methodology

Solving IT issues is a combination of knowledge, experience, and the application of a sound troubleshooting methodology. When things that once worked no longer work, always ask yourself, ...

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