A FEW YEARS AGO, I was at an event for learning professionals, somewhere in North America. I won’t tell you where in case I incriminate myself. Not seeing anyone I knew, I joined a group near the drinks counter who were shooting the breeze about their work. In particular, how to deliver a good training session.

“You need to check the classroom the night before, to ensure tables are set up in the right order,” one guy said proudly. I later found out he’d been a trainer for just over six months. Another said, “It’s critical to arrange the tables in your room so there’s space for you to perform. I mean, a lot of training is acting, right?” He was one of those engaging types with a loud voice and everyone nodded their heads. “Oh, yeah,” ...

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