The importance of configuration management for product manufacturing. Why design documents and control their-of are critical to the company? ISO certification is only the first step out of chaos. The discipline is best approached on a process basis. The CM system evaluation ladder. The CM system is comprised of several processes; release, request, bills of material, and change. Best-in-class processes. Why a management champion is important to process improvement. Only critical issues and essential information are addressed in this book. Details can be found in the EDC Handbook and CM Metrics. A testimonial from a VP/chief engineer.