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Configuring and Extending Dynamics 365 Customer Engagement

Video Description

Manage and configure Dynamics 365 Customer Engagement applications and services

About This Video

  • Understand the nuts and bolts of the platform
  • Apply and enforce business processes
  • Retrieve and visualize data

In Detail

Dynamics 365 is currently the result of Microsoft merging its traditional CRM platform with its ERP one. The platform is not only capable of typical salesforce automation and ERP functionality, but can also be extended to serve various other purposes. This course focuses on the various deployment models, as well as the overall platform structure.

Microsoft Dynamics 365 is currently the result of Microsoft merging its traditional CRM platform with its ERP one. While the Dynamics CRM platform was already one of the leaders in the market, this new ability to unify traditional CRM with ERP functionality with reduced effort may well be the differentiating factor going forward. The platform is not only capable of typical salesforce automation and ERP functionality, but can also be extended to serve various other purposes. This flexibility, along with the various deployment options available, makes it a very enticing proposition for businesses of any size.

This course focuses on the various deployment models, as well as the overall platform structure. This information will build a knowledge base to help new users understand how this platform can be leveraged to create enterprise solutions.

The code bundle for this video course is available at: https://github.com/PacktMrunal/Configuring-and-Extending-Dynamics-365-Customer-Engagement