A New Approach to System Customization

For many years, organizations struggled with extremely long project timelines in order to develop information systems that met their specific requirements. Most IT projects used structured development methodologies that were very unforgiving in terms of missed or changing business requirements. The development of custom code was a tedious process requiring armies of programmers as well as significant end-user involvement.

The project timeline was also extended because often business owners didn’t know what they wanted until they saw it, which led to what is commonly referred to in the IT industry as analysis paralysis in projects. Upon project completion, large IT staffs needed to be retained to maintain ...

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