
2. Describe the environment. Next, we need to be able to describe which
network devices we are dealing with.This step includes listing the hardware
and software involved in the path of the network traffic.
3. Determine the location of the problem. The location of the problem
is not always apparent, and we need to determine where the problem is
occurring.There are several troubleshooting tools available to us to help
locate the problem.This is normally done by analyzing the output of cer-
tain troubleshooting tools.
4. Identify the cause of the problem. Once we determine where the
problem exists, we need to identify the cause of the problem.This is nor- ...