CHAPTER 16The Challenge of Electronic Text Communication

Like most of us, I begin my day checking my e-mail. What’s in? What’s up? Who has a question I can answer, an invitation I can’t refuse, or a meeting to reschedule? There is no question about it, e-mail works. And now I can send a text message on my cell phone, making communication even quicker and easier. In the workplace, these communication tools can be great time-savers, but they require particular communication skills.

Here is a short list of things you can accomplish via electronic means:

You can announce a meeting time and place so that everyone knows where to be and when.

You can ...

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