image

CHAPTER 16The Challenge of Electronic Text Communication

Like most of us, I begin my day checking my e-mail. What’s in? What’s up? Who has a question I can answer, an invitation I can’t refuse, or a meeting to reschedule? There is no question about it, e-mail works. And now I can send a text message on my cell phone, making communication even quicker and easier. In the workplace, these communication tools can be great time-savers, but they require particular communication skills.

Here is a short list of things you can accomplish via electronic means:

You can announce a meeting time and place so that everyone knows where to be and when.

You can ...

Get Conflict 101 now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.