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Conflict and Leadership
book

Conflict and Leadership

by Christian Muntean
April 2018
Intermediate to advanced content levelIntermediate to advanced
188 pages
4h 16m
English
Business Expert Press
Content preview from Conflict and Leadership

CHAPTER 3

The Primary Sources of Conflict: It Ain’t About Chemistry

Before trying to resolve a conflict, it is useful to understand what is causing it. Many conflicts are prolonged or inflamed, even when we make good faith efforts to resolve them, because we have misdiagnosed the cause of the conflict.

To begin, it is helpful to understand that all conflicts can be broken down into two basic types: Substantive and Personal.

Substantive conflicts are about how something is done, about the goals you want to achieve, about values that you believe should guide behavior, or about the information that people have. They are generally external to the people involved in the conflict. In many cases they are easy to identify. However, in the case of values, ...

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Publisher Resources

ISBN: 9781631579615