CHAPTER 7

Improving Communication

Key Skills and Considerations to Improve your Communication

Good communication is key to resolving most conflicts, and poor communication is often the cause of conflict. Many people think communicating is broadcasting information. There are endless courses on presentation and public speaking skills. Social media advisors encourage us to send out information frequently.

Communication is not just about how you speak or write, it is just as much about how you listen and receive. There is noise and information flowing into our lives from many different sources. Everyone wants to speak and no one wants to listen. With so many inputs, our brains tune things out, our attention flits off to the next thing. Learning to ...

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