CHAPTER 11

Prevention

Avoiding the Conflict Whirlpool What influences people. Boundaries

Conflict is inevitable. Although you cannot avoid conflict, you can avoid being sucked into a damaging whirlpool spiraling out of control. You can limit the damage, prevent unnecessary conflict, and create an environment which encourages healthy practices.

Six Sources of Influence

Understanding what influences people’s behavior gives us deeper insights into their reasoning and ways to implement lasting positive change. A study into people who had success in areas which others had failed resulted in some very interesting findings. (Patterson, Grenny, et al. 2008). We generally attribute noncompliance to our wishes to the other person’s bad intentions. Sometimes, ...

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