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Conflict Management for Security Professionals by Andrew A. Tufano

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Chapter 1

Introduction

Successful businesses perform many important organizational tasks, but few are more important than “protecting and serving” their customers and employees. An organization’s ability to successfully resolve conflict is a key to its financial and social success. The truth is, organizations cannot maintain financially viability if they are perceived as unsafe. Regardless of how great their product or service, it’s impossible to compete in any market if customers or employees are at risk.

Keywords

conflict resolution; conflict management; field conflict; situational protective action risk continuum (SPARC); use of force

Successful businesses perform many important organizational tasks, but few are more important than “protecting ...

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