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Conflict Management for Security Professionals by Andrew A. Tufano

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Chapter 2

The “Business-Focused” Community

An effective organizational safety program utilizes business-focused conflict resolution strategies for protecting customers, employees, and visitors from uncooperative, dangerous, or violent individuals who interfere with an organization’s ability to remain financially viable in its unique market. To effectively resolve conflict, organizations need to utilize business-focused organizational safety strategies that easily integrate into their overall business operating philosophy.

Keywords

advisement; business-focused; customer service; enforcement; protection

The Problem

An organization’s conflict resolution strategies interfere with its ability to remain profitable, competitive, and socially relevant in ...

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