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Conflict Management for Security Professionals by Andrew A. Tufano

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Chapter 4

Presenting a Professional Image

The security officer’s uniform or attire plays an important role in impression management, identity formation, and conflict resolution. Unfortunately, many organizations have overlooked how something as basic as a uniform could help or hinder conflict resolution. Organizations make the mistake of allowing their security personnel to wear uniforms that create impressions that their security personnel are police officers. Public impressions created by uniform choices impact both internal and external customers and can impact conflict resolution. A distinctive “nonenforcement” security uniform plays an important role in developing cooperative partnerships with both internal and external customers, conflict ...

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