Chapter 6

Developing Policies on Conflict and Violence

Policies that guide an organization’s security personnel’s actions for protecting individuals from uncooperative, dangerous, or violent individuals need to be based on realistic assumptions about the nature of conflict, conflict makers, and effective conflict resolution methods for resolving conflict. Since conflict is inevitable, unavoidable, unpredictable, and typically rare, security personnel need access to a full spectrum of conflict resolution strategies to effectively resolve it.


conflict; directed conflict; initiated conflict; potentiality; violence

The Problem

Organizations are unable to formulate effective conflict resolution policies to protect organizational and community ...

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