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Conflict Management for Security Professionals by Andrew A. Tufano

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Chapter 8

Involving People in Conflict Resolution Roles

The success of an organization’s organizational safety program depends on employing effective and responsible personnel. Every unique department within an organization has a preferred employee profile based on certain personal characteristics that may include: attitude, intelligence, integrity, experience, education or availability, to name a few. These desired, preferred or required personal characteristics are thought to be necessary for maximizing an employee’s productivity in a unique job setting. Since resolving conflict is one of the most complicated and dangerous job tasks in any organization, organizations need to be assured they’re recruiting, hiring, and retaining the right individuals ...

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