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Conflict Management for Security Professionals by Andrew A. Tufano

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Chapter 9

The Role of Training and Trainer Standards

Training security personnel creates productive, effective, and efficient employees and provides physical protection for employees and community members while mitigating civil and criminal liabilities. Security personnel need to be trained to responsible and ethical standards. Training standards are necessary for developing effective and responsible security personnel. Responsible training needs to include ethical justifications for the use of protective theories, techniques, tactics, and tools. An effective security training program should provide personnel with a full spectrum of verbal and physical conflict resolution strategies. Trained personnel make better conflict resolution decisions, ...

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