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Conflict Management for Security Professionals by Andrew A. Tufano

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Chapter 10

Verbal Conflict Resolution Strategies

Theories, Techniques, and Tactics for Resolving Conflict

Successful conflict resolution depends on competent communicators. Verbal strategies for resolving conflict are the most important protective theories, techniques, and tactics available to security personnel. Since most field conflict can be resolved verbally, without the need to use physical force, security personnel need to become competent in the use of verbal conflict resolution strategies.

Keywords

command presence; dialogue; negotiating subject cooperation (NSC); perceptions of personnel effectiveness; power; verbal commands; verbal de-escalation; tone of voice

The Problem

Security personnel aren’t adequately trained in the proper use of ...

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