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Conflict Management for Security Professionals by Andrew A. Tufano

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Inspiration

I’ve always been fascinated by the way people dealt with interpersonal field conflict. As I grew up in a law enforcement family, my father, brother (both police officers), and I had numerous conversations about violence and how first responders deal with conflict. (I now continue these conversations with my police officer son.) Our early conversations focused on police officers who seemingly used excessive physical force to subdue resistant suspects and came under scrutiny, whereas other talks involved police officers who used inadequate levels of physical force and paid for it with their lives.1 Often the officers involved in these conflicts were harshly criticized by the public and their agencies; some were fired. These discussions ...

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