“A problem only exists if there is a difference between what is actually happening and what you desire to be happening.”

—Ken Blanchard

At the most basic level, conflict is a gap between what we want and what we are experiencing at any given moment. Conflict is everywhere. I want my latte in my hands before 7:50 a.m. so I can get to work on time, and the line is long at Starbucks. I want my team to come together around our strategic vision, and they have lot of questions. I want to feel rested tomorrow, and I also want to stay up tonight to watch three episodes of my favorite show on Netflix. I want to be recognized for my hard work on a project, and my client criticizes it. I want to feel settled about ...

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