TWO

Drama

MISUSING THE ENERGY OF CONFLICT

Everyone loves stage drama that entertains and excites. Unexpected plot twists, heroes and heroines, bad guys and good guys. Alternatively, there’s interpersonal drama that hollows out your stomach, makes you want to scream, and sucks the life out of you. Easy to sense and difficult to get a handle on, interpersonal drama is one of the most costly drains on relationships and productivity.

A DAY IN THE LIFE OF DRAMA CORP

Welcome to Drama Corp. It was Wednesday morning and the operations team assembled for its obligatory staff meeting. Fred, the Chief of Operations, was frustrated and critical of Sally’s performance, saying things like, “You obviously don’t care enough about your work.” Sally looked down ...

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