FOUR

Compassion

NOT FOR THE FAINT OF HEART

One of Sally’s good friends, Juanita, whom she considers a mentor, doesn’t work at Drama Corp. Sally had included Juanita in her group text messages venting about Fred and sharing her anxiety about her job situation. Juanita didn’t weigh in but did invite Sally to get together after work. Her text invitation read, “So sorry, Sally. I care about you. Want to meet for a drink later?”

Sally felt better knowing Juanita cared, and was looking forward to some time with a good friend. She was also a little apprehensive because Juanita hadn’t joined in on the group texting. Sally was unsure how Juanita felt. In the past, Juanita was supportive, but didn’t spend much energy listening to Sally complain. Juanita ...

Get Conflict without Casualties, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.