Violators Will Be Prosecuted


Let’s rejoin Sally and her friend Juanita at the coffee shop. Sally’s heart is racing, her face is flushed, she feels embarrassed and defensive, and even a little angry that Juanita didn’t come to her rescue or join forces with her to criticize her boss, Fred.

What caused Sally’s distress? Numerous factors can be boiled down to a couple of key elements: Juanita did not validate Sally’s myths, refused to play a drama role, and responded with compassionate accountability instead. Let’s replay what Juanita said that precipitated Sally’s discomfort.

“I am uncomfortable with this conversation because I want to be helpful and support you in feeling confident. I am willing to support ...

Get Conflict without Casualties, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.