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PART 1 | CONFLICT WITH CASUALTIES: DRAMA IS KILLING US
Chapter 1 | Conflict: The Big Bang of Communication
Chapter 2 | Drama: Misusing the Energy of Conflict
Chapter 3 | But I’m Just Trying to Help!: Good Intentions, Unintended Consequences
PART 2 | A FRAMEWORK FOR POSITIVE CONFLICT: COMPASSIONATE ACCOUNTABILITY CAN CHANGE THE WORLD
Chapter 4 | Compassion: Not for the Faint of Heart
Chapter 5 | Compassion and the Cycles of Human Civilization: Will We Get It Right This Time?
PART 3 | CONFLICT WITHOUT CASUALTIES USER MANUAL: PUTTING NEXT ELEMENT’S COMPASSION CYCLE TO WORK
Chapter 6 | Violators Will Be Prosecuted: Three Rules of the Compassion Cycle
Chapter 7 | Warning! Drama Approaching!: Three Leading Indicators ...
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