News Is a Virtual Valium

Corporate cultures often reveal splits between those “in the know” from the mere mortals awaiting instructions and some indication of what the heck is going on. Access to information enhances one’s organizational status. Knowledge is power. Knowledge is also a virtual Valium, a relaxant. Information can motivate and ameliorate stress, yet this interpersonal salve is often sequestered by leaders who incorrectly believe that before they address their teams, they must have all the answers or at least near-perfect responses to challenging questions. Worse, managers forget or don’t make time to exchange ...

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