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ENSURE ROLE CLARITY
Provide the Context and Permission
All the world’s a stage, and all the men and women merely players.
—SHAKESPEARE
We don our work costumes and act our parts at the office. While I urge people to be their authentic selves rather than assumed characters, bringing out the best in people requires that they know what is expected and the limits of their authority to enact it. I’ve seen clients who want to do more but fear they will be seen as grabbing power or overstepping their role. Staff on the front line sometimes hold themselves back from generating immediate, creative solutions, concerned they will be rebuked for breaking ...
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