Connect First: 52 Simple Ways to Ignite Success, Meaning, and Joy at Work

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FOCUS ON FACILITATION

Boost the Quality of Conversations by Attending to Details

Often a sign of expertise is noticing what doesn’t happen.

—MALCOLM GLADWELL

I almost titled this chapter “Near Misses.” I’ve attended company retreats where we were nestled in the Swiss mountains, fed fine food, woke to the roosters, and left with a binder of corporate information, little inspiration, and a few fun facts gathered from loose-lipped attendees at the bar. Equally, I have seen underfunded hospital teams travel hours by bus, at great expense, to learn together only to have a few dominant voices overtake the sessions as the other attendees struggled ...