April 2019
Intermediate to advanced
288 pages
5h 57m
English
For a successful connected strategy, a firm not only needs to create connected customer relationships but also has to create these relationships in a cost-effective way. To succeed, a firm needs a connected delivery model, which consist of three elements:
In this chapter, we focus on the connection architecture—a design aspect for which options have been proliferating.
Here’s how the question of connecting the firm, suppliers, and customers can ...