The evaluation and learning phase is ripe with opportunity to bring closure, to celebrate, to reflect, to learn, and to remind the client system what it has gained. Many of the internal consultants we interviewed indicated that their standard of success is a happy client—one who is pleased with the outcomes. All too often, the evaluation phase is ignored or given only cursory attention. For human behavior disciplines, evaluation is often confusing and creates controversy. Many consultants and managers agree that they should conduct an evaluation, but time is scant, the data is lacking, or it seems too complex. The investment in any development or change initiative demands time, as well as human and financial ...

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