INDEX
| Note: f represents a figure, t represents a table, | Bellman, Geoff, 55 |
| and w represents a web appendix. | biases, 90-92, 91f, 91w, 243 |
| Blair, Marilyn, 75w | |
| A | blame, 180 |
| accountability, 115, 116-17t, 132-33, 134f | Block, Peter, 55, 243, 244 |
| acquisitions, 48-49 | Blouch, Sue, 9, 52, 126-27, 131, 131f |
| action items, 26w | Bolman and Deal’s four-frame model, 89 |
| action plans, 101 | Bottom-Line Organization Development |
| Adams, John, 113, 115 | (Anderson), 143, 145 |
| Adams, Scott, 198 | boundaryless teaming, 144 |
| advocates, 19-20 | Bridges, William, 109-12, 112f |
| agendas, 26w, 85-86w, 94 | Browning, Bob, 23 |
| agreement phase, 69-71, 72f, 73, 74-75, 75w | Bunyan, John, 110-11 |
| agreements | Burton, Scott, 29 |
| clarification of, 74-75, 75w |
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