Many well-known writers, among them Peter Block (1981) and Geoff Bellman (2001, 2002), have described a consulting process that may appear linear with specific steps. However, real life seldom follows such a rational, tidy process. The process for internal consultants is more organic and often messy. Some phases of the consulting process must be repeated several times, and others are skipped, only to be taken up again later in the cycle, as shown in figure II-1.

In this section, we will work with an eight-phase model—one that acknowledges the organic nature of the internal consulting process. The eight phases ...

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