
MAKING SELF-SERVICEACCESSIBLE: TALKING
AUTOMATIC TELLER MACHINES (ATMS)
P.N. Day
1
, E. Chandler
2
, M. Carlisle
1
& C. Rohan
1
1
Consumer Experience, NCR Financial Solutions Group Ltd, Dundee
2
Innovation Unit, RNIB, Peterborough
In this paper key features are presented that help to make a self-
service machine accessible.Theimportance of notonlyofferingthese
features but also raising awareness within the user community is
discussed.
Introduction
Self-service machines, like kiosks and automated teller machines (ATMs), allow
consumers to conveniently access financial services, check in for a flight, or scan
shopping. They need to be usable by everyone, without