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Contemporary Ergonomics and Human Factors 2013
book

Contemporary Ergonomics and Human Factors 2013

by Martin Anderson
April 2013
Intermediate to advanced content levelIntermediate to advanced
468 pages
13h 42m
English
Taylor & Francis
Content preview from Contemporary Ergonomics and Human Factors 2013
MAKING SELF-SERVICEACCESSIBLE: TALKING
AUTOMATIC TELLER MACHINES (ATMS)
P.N. Day
1
, E. Chandler
2
, M. Carlisle
1
& C. Rohan
1
1
Consumer Experience, NCR Financial Solutions Group Ltd, Dundee
2
Innovation Unit, RNIB, Peterborough
In this paper key features are presented that help to make a self-
service machine accessible.Theimportance of notonlyofferingthese
features but also raising awareness within the user community is
discussed.
Introduction
Self-service machines, like kiosks and automated teller machines (ATMs), allow
consumers to conveniently access financial services, check in for a flight, or scan
shopping. They need to be usable by everyone, without
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Publisher Resources

ISBN: 9781138000421